Thibaut Kienlen
BackOffice Expert/Techno-Functional Consultant/PO
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Bordeaux, France
Freelance
Peut venir sur site
Expertises
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À propos
Introduction
Près de 10 ans d’expérience en gestion de produits informatiques, gestion de projets digitaux, et implémentation de solutions. Diplômé Grande Ecole de Commerce, profil tech international et forte appétence pour les projets à impact, spécialiste Back-office (applications internes) je recherche des missions FREELANCE en GESTION DE PROJET ou CHEF DE PRODUIT Expertises : CRM (Salesforce Admin Certification) / ERP / PSA (Professional Services Automation)
Expérience de travail
Techno-Functional Freelance Consultant – Product Owner – BackOffice Expert
Freelance
janv. 2022 - Présent
4 ans 10 mois
France & UK
Help companies implement new tools and processes to improve efficiency Product Owner in Agile method (SCRUM) Deployment of Kantata SX software (Salesforce platform) for following clients : • Talan (3 months) • Delta Capita (1 year) • Sage France (6 months) • UK Public Sector (9 months) Product Ownership and Agile Implementation for Salesforce & Service Cloud • Babcock Wanson (9 months) Responsibilities • Gathered customer requirements – prepared & run workshops • Standard solution configuration according to customer needs • Specific customization in no-code (creation of objects, formulas, flows, reporting, etc.) • Development of simple interfaces • Data migration • Training of administrators and users
Expériences associatives
Scouts et Guides de France / SEL / Mission Solidarité
janv. 2011 - janv. 2025
14 ans 1 mois
Paris, France
Nombreuses expériences associatives, en tant que bénévole et/ou membre du bureau pour des petites et grandes associations.
Social Entrepreneur
Indépendant
juil. 2021 - déc. 2022
1 an 6 mois
Paris et périphérie
Building a business plan for a digital collaborative initiative Market study Financial feasibility study Writing application specifications
Enablon
mars 2018 - juil. 2021
3 ans 5 mois
Paris, France
Back Office Product Team Lead
janv. 2020 - juil. 2021
1 an 7 mois
Paris, France
• Managed the functional team (2-3 PO/PM) • Principal for a technical team of 5 people • Building the roadmap of the Back Office team and executing it within the given timeframe • Implemented a PSA (Professional Services Automation) tool to manage the company's services activities (1/3 of the company’s revenue)
Back Office Product Owner
mars 2018 - déc. 2019
1 an 10 mois
Paris, France
• Prepared sprints adapted to the technical team capabilities • Integrated our subsidiary in the group tools (SAP for the Finance team) • Managed calls for tender for external software Managed implementation projects, change management and reporting • Functional administration of business applications • Optimized the ROI of applications • User support
Mondelēz International
mars 2015 - janv. 2017
1 an 11 mois
Clamart, France
Project Manager - Data & eCommerce
juil. 2015 - janv. 2017
1 an 7 mois
Clamart, France
Project: Implementing a commercial tool sending our article sheets to our clients via the GDSN (Global Data Synchronisation Network) - Interfacing with the solution’s supplier - Cross-functional project to comply with European legislations (1169) and GS1 norms - Analyzing and understanding business requirements to ask for technical developments - Analyzing and treating databases (Excel, VBA and Analysis for Office) - Developing, organizing and dispensing trainings to final users
Project Management - Sales Tools
mars 2015 - juil. 2015
5 mois
Malines, Belgique
- Support the execution of different analysis of the current and desired functionalities : analysis of the needs, feasibility, recommendation, offer. - Development and implementation of the new system/solutions in close collaboration with the team. - Adjusting existing processes : ensuring reliability and availbility of the current systems and recommendations for improvements. - Responsible for the format, control and management of the documentation. - Translating business processes to systemflows, so that the knowledge can be guaranteed, and the optimalisation of the processes can be adjusted in systems.
Process Optimization within International Procurement
Daimler AG
juil. 2013 - déc. 2013
6 mois
73 Esslingen am Neckar, Allemagne
Created, modified and uploaded processes for the Procurement Department Updated the Procurement intranet website Daily worked with other international sites (India, Brazil, Turkey, Mexico, USA) Skills: Intercultural working, understanding systems and processes, logical thinking, using MS-Visio, using a CMS
Internship in a Recruitment Agency
Apports
juin 2012 - nov. 2012
6 mois
Toulouse, France
- Sourced Applicants - Candidates preselection with phoning interviews - Created and circulated job ads on internet, in the press, … - Improved IT management tools (Visual Basic for Application – Excel) - Trained new interns at the end of my internship Skills: Working to deadlines, matching skills to jobs, interview technics, collecting and using data, writing summaries, project management
Formation
TBS Education
Master's degree, Commerce international
2011 - 2015
5 ans
Ecole de commerce et management accréditée EQUIS, AMBA, AACSB
Institute of Management Technology, Ghaziabad
Economy, Intercultural Management, Supply Chain, Businees Government and Society in India
2014 - 2014
1 an
Exchange Program for one semester
Two-years preparation class before a competitive exam for Business School, Descartes Highschool (92)
2009 - 2011
3 ans
Licences et certifications
Salesforce Certified Administrator
Délivré le : nov. 2024
Kantata SX | Administration Foundations Certification
Délivré le : nov. 2024
Portfolio
Product Owner & Chef d'équipe Backoffice (application internes)
Optimisation de Salesforce et implémentation méthode AGILE
