THIERRY BOUMEDIENNE
Senior Program Director | CRM & ERP Transformation
3 recommandations
Salaire / Taux journalier
3 personnes recommandent
Paris, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
Recommandé par
OLIVIER MORICHON
PROPULSE IT
Dénicheur de compétences sur mesures pour vos prestations informatique et digitales
A recommandé le 24 septembre 2025
À propos
Introduction
Program Director with 20+ years leading CRM/ERP transformations and data management initiatives for Fortune 500 companies. Delivered major implementations for EDENRED, SAFRAN, and Canon, managing 1,200+ employees and complex GDPR migrations. Expert in Salesforce, SAP, and organizational change management to drive measurable business results.
Expérience de travail
Program Director – CRM / ERP | Transformation Management | Data Management
MAX SEVEN
févr. 2020 - Présent
6 ans 9 mois
Paris, France
EDENRED > Salesforce, transformation SAFRAN > Office 365 Nature & Découvertes (FNAC / DARTY Group) > ERP, GDPR migration et DATA analysis and cleansing
Program Director – CRM / ERP | Transformation Management | Data Management
Quadient
juin 2014 - mars 2020
5 ans 10 mois
Directed technical, functional, and financial governance of large-scale programs across Salesforce CRM, SAP ERP, and ServiceMax environments. Led business transformation initiatives, defining strategy, objectives, risk management, and organizational process adaptation across multiple functions. Oversaw process performance management, ensuring alignment with corporate goals and continuous improvement across European operations.
Canon
sept. 2008 - juil. 2014
5 ans 11 mois
92400 Courbevoie, France
Director Learning and Development
sept. 2011 - juil. 2014
2 ans 11 mois
92400 Courbevoie, France
Designed and implemented employee training and development programs aligned with corporate strategy. Ensured program deployment in full compliance with regulatory requirements and labor legislation.
Program Director – CRM / ERP | Transformation Management | Data Management
nov. 2010 - juil. 2014
3 ans 9 mois
92400 Courbevoie, France
Directed technical, functional, and financial governance of large-scale projects across Salesforce CRM and Oracle ERP environments. Led business transformation initiatives, driving organizational process redesign and adaptation to evolving business needs. Orchestrated the integration of regional operations, including the centralization of European call centers to optimize efficiency and service delivery. Management de la transformation et adaptation des processus organisationnels et métiers. Fusion des régions, Centralisations des call center en Europe.
Directeur des services
sept. 2008 - déc. 2010
2 ans 4 mois
92400 Courbevoie, France
Directed strategic service policies to optimize overall business performance and enhance customer satisfaction across multiple markets. Managed and developed a workforce of 1,200 employees, fostering operational excellence and organizational alignment with corporate objectives.
Directeur de Projets et Intégration de Solutions
NEOPOST France
janv. 2001 - déc. 2008
8 ans
Directed the Solution Integration Division, overseeing Key Account Managers, Application Engineers/Developers, and Product/Software Support Engineers. Led strategic client solution projects, ensuring alignment of technical delivery with business needs. Managed complex projects, including: CRM Siebel and ERP SAP implementation Merger of customer service divisions (SATAS and Neopost subsidiaries) Business process re-engineering initiatives to streamline operations Data cleansing programs across ERP (SAP) and CRM (Siebel) systems
Director of Consumer Operations
FUJITSU - SIEMENS
janv. 1999 - déc. 2001
3 ans
Directed consumer operations, ensuring efficiency, service quality, and customer satisfaction across large-scale B2C activities. Oversaw strategic initiatives to streamline processes, optimize performance, and strengthen operational alignment with corporate goals. Led cross-functional teams to deliver consistent results in a competitive consumer market.
Service Manager
Kyocera Mita
janv. 1996 - déc. 1999
4 ans
Managed service delivery operations, ensuring customer satisfaction and compliance with corporate standards. Directed technical support and service teams, optimizing workflows and improving response times. Implemented process improvements to enhance efficiency, service quality, and cost control.
Director of Export Operations – USSR & Middle East
France Informatique et Technologie
janv. 1989 - déc. 1996
8 ans
Directed export operations and business development across the USSR and Middle Eastern markets, ensuring compliance with international trade regulations. Managed end-to-end supply chain and logistics processes, optimizing efficiency and cost-effectiveness in cross-border operations. Built and maintained strategic partnerships to expand market presence and drive revenue growth in complex geopolitical environments.
Systems Engineer
IN2 Intertechnique Dassault Group
janv. 1984 - déc. 1989
6 ans
Designed, implemented, and maintained IT systems and infrastructure, ensuring reliability and performance. Provided technical support and troubleshooting for enterprise applications and hardware. Contributed to systems integration projects, supporting business operations and aligning technology with organizational needs.
Systems Engineer
Spectral
janv. 1982 - déc. 1984
3 ans
Designed, implemented, and maintained IT systems and infrastructure, ensuring reliability and performance. Provided technical support and troubleshooting for enterprise applications and hardware. Contributed to systems integration projects, supporting business operations and aligning technology with organizational needs.
Formation
ISTI
1981 - Présent
45 ans 10 mois
ISC Paris
Cursus Management
2005 - Présent
21 ans 10 mois
HEC Paris
International Senior Management
2008 - Présent
18 ans 10 mois