Thierry Julliard

Skills: Phone Etiquette · Telephone Support · Technical Support · Account Management · Identifying Issues · Multitasking · Dispute Resolution · Strategic Thinking · Conflict Management · Customer Experience · Time Management · Critical Thinking · Resolving Issues · Contact Centers · Quality Control · Written Communication · Customer Support · Customer Service Operations · Troubleshooting · Call Center Administration · Business Process Outsourcing (BPO) · Customer Loyalty · Decision-Making · Customer Analysis · Growth Strategies · Recalls · Customer-Focused Service · Employee Relations · Customer Satisfaction Research · Alternative Dispute Resolution · Business-to-Business (B2B) · Customer Retention · Interpersonal Communication · Relationship Building · Soft Skills · Customer Experience Management · Writing · YouTube · Organization Skills · C2 · Creative Problem Solving · Process Efficiency · Customer Interaction · Strategic Planning · Customer Service Management · Customer Satisfaction · Customer Service · Contact Center Operations · Conflict Resolution · Administration · Interpersonal Skills · Analytical Skills · Client Relations · Attention to Detail · Problem Solving · Call center start-up · Cultural Awareness · Collaborative Problem Solving · Adverse Events · Communication · Office Administration

Screen and review reported social media content according to guidelines Research, prevent and solve challenges related to accounts Contents involved control, filter and categorise graphic images or offensive contents