Thierry Vandenbosch

Assigned as Project manager to deliver an IT assessment for the Devoteam Group with a scope of 20 entities focusing on alignment with the ITIL framework and best practices. Key contributions included: • Conducted a comprehensive maturity assessment across IT service management processes • Identified gaps and improvement opportunities in incident, change, and problem management • Delivered actionable recommendations to enhance service delivery and operational efficiency • Collaborated with internal stakeholders to align IT strategy with business objectives • Coordination of project team (4 FTEs) to deliver assessment & recommendations Mission delivered as part of my role at Devoteam Digital Impulse

Delivered a strategic Office 365 migration project for DOMO Chemicals, covering seven entities across Europe following a major business acquisition. Key responsibilities included: • Leading end-to-end project management and change enablement for the migration initiative • Coordinating cross-functional teams across IT, business units, and external partners • Managing stakeholder engagement, communication planning, and training activities • Ensuring business continuity and adoption of new collaboration tools (Teams, SharePoint, Outlook) Mission executed as part of my consulting role at Devoteam Digital Impulse.

- Project & Program Management : define and scope project/program ambition and lead it into structured milestones, deliverables, governance and accountabilities including manage project stakeholders - Change Management : Support transformation by ensuring adoption and use of new way of working - Business Process Management : assess, analyze, optimize and monitor business processes to reduce cost & improve quality of services including implementation of TO BE processes and control tools - Operating Models and Organisation design : Identification of sourcing alternatives (pre-study), design coordination as well as strategies implementation. Assess as-is organization, define to-be scenarii and conceive final design including operationalize new desired state

Business Solutions offers following services : - Functional analysis and business expertise in projects and in business problem solving - Evolution of information systems and company architecture - Lean transformation program and operational excellence across the company - Company portfolio management and project management practise across the company

- Setting up Lean program to cover transformation of entire company by: • leading pilot wave in operations teams • defining approach with focus on roll out plan, governance, building capabilities, CI model,..

- Leading Lean transformations in several departments in different locations in Belgium from diagnostic phase to implementation with focus on : • a clear articulation of the ‘voice-of-the-customer’, • a visual mapping of all processes to enable streamlining and documenting them plus eliminating non-value added steps • the analysis of performance management and objective setting practices, • the assessment of the organizational structure and the skill building system, • an in-depth view on mindset and behavior on top of structured process re-engineering. - Coaching different layers of management to support lean transformation - Accountable for the continuous improvement of several lean concepts within the company

- Running Lean transformations in several departments, from operations to IT in different locations in Europe, from diagnostic phase to implementation with focus on : • a clear articulation of the ‘voice-of-the-customer’, • a visual mapping of all processes to enable streamlining and documenting them plus eliminating non-value added steps • the analysis of performance management and objective setting practices, • the assessment of the organizational structure and the skill building system, • an in-depth view on mindset and behavior on top of structured process re-engineering. - Coaching different layers of management to support lean transformation - Accountable for the continuous improvement of several lean concepts within the company

- Responsible of the operational management of business units in New Issues department - Coaching, training, guiding and appraising a team of 13 people - Introducing and developing best operational practices for communication and quality enhancement - Managing and implementing several new issues related projects including lean transformation

- Managing day to day new issues operations for primary and secondary markets securities - Participating to the integration and documentation of operational business processes - Designing and developing local applications and processes

- Managing day to day tax operations for North/South American markets - Participating to the integration and documentation of operational business processes - Designing and developing local applications and processes