Thina Melane

Skills: Administration · Administrative Assistance · Operations Management · Data Analysis · Business-to-Business (B2B) · Marketing · Search Engine Optimization (SEO) · Customer Support · Client Services · Time Management

Carrying out market research for current/future trends  Developing strategies to maintain marketing campaign in online platforms  Analysing social media presence and updating it  Managing budgets and production process  Meeting potential clients and delivering orders via shipping couriers

 Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically and sms  SEO utilization  CRM  Research  e-Commerce  editing  Daily collections on overdue and delinquent accounts  Meeting email, call targets and collections targets  Complying with business procedures  Debt collector management  Customer account management: o Updating Customer records o Account activations/cancellations o Account payment management:

Working The Marketing System  Direct Sales  Promotions  Brand Activations  Customer Relationships  Building Team

• Internet Set-Up • Branding • Internet Troubleshooting • Invoice Reading and Adjustments • Bill Enquiries

• Customer Profiles • Stock Taking • Clean or Sanitize Work Areas, Utensils, Or Equipment. • Order, Receive, Or Stock Supplies or Retail Products • administration duties