Thiondi Oussmane Sylla

We help high-performance companies hire elite technical professionals with precision, speed and deep industry understanding. Areas of expertise: • Cloud & DevOps • Cybersecurity • Infrastructure Engineering • Systems Administration • IT Support & Operations Elite IT Talent. Delivered with Precision.

As a Frontline Engineer, I provide advanced technical support and engineering expertise across the Office 365 ecosystem, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD. I specialize in complex issue resolution, service optimization, and proactive support for enterprise customers. My role bridges technical problem-solving with continuous service improvement to ensure high availability, security, and performance across cloud-based collaboration and communication platforms. 🎯 Expert in the Office 365 environment 🛠️ Cloud productivity & collaboration tools 🗣️ Bilingual support (EN / FR) 📈 SLA-oriented performance and user satisfaction

Oversaw IT infrastructure across 80+ retail outlets nationwide, ensuring performance, continuity, and technical compliance. Delivered proactive on-site and remote support for desktops, servers, and network systems. - Executed preventive maintenance and incident resolution across distributed locations under strict SLA frameworks. - Handled system installations, upgrades, and troubleshooting on Windows-based platforms. - Contributed to technical planning and deployment for new store openings and infrastructure rollouts. - Collaborated with internal teams on strategic IT initiatives and operational improvements. - Maintained comprehensive documentation to support audit readiness and continuity of service.

Provided multi-client support within managed service environments, focusing on Microsoft ecosystems and cybersecurity. - Administered Office 365, Azure Active Directory, and Microsoft Defender for diverse SMB clients. - Led secure mailbox migration projects with minimal disruption and downtime. - Delivered Level 2 and 3 technical support, diagnosing infrastructure issues across hybrid environments. - Configured WatchGuard firewalls and enforced network security protocols. - Participated in infrastructure upgrades, client onboarding, and service optimization initiatives.

Delivered tailored IT support to senior legal professionals in a confidential, high-performance environment. - Responded to Level 1 incidents involving hardware, software, and mobile device management - Ensured rapid resolution of technical issues for partners and legal teams - Handled workstation setup, user access, and application troubleshooting on-site and remotely - Preserved strict confidentiality and data integrity in all support interactions

- Provided support for over 300 internal users across departments within a large-scale IT organization. - Administered user accounts, policies, and device management using Active Directory, Intune, and SCCM - Deployed system updates, managed software distribution, and supported hardware inventory - Contributed to service desk operations, user onboarding, and IT process documentation - Participated in continuous improvement initiatives focused on support efficiency and end-user experience