Thomas BERTRAND
Transformation IT | Delivery Manager | Project Director
Salaire / Taux journalier
33600 Pessac, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
I draw on more than 25 years' experience to support the transformation of organizations by orchestrating complex IT projects. My career path, which began with technical jobs (DBA) and was enriched by strategic functions, has given me unique experience in understanding challenges in the field and enabling me to align technology with business objectives. I'm convinced that the best results come from collaboration and a shared strategic vision. My experience in managing multi-disciplinary teams (up to 80 FTEs) and my strategic vision enable me to collaborate effectively with all company players to achieve concrete results: cost reduction, performance improvement and customer satisfaction. I apply a rigorous, pragmatic approach to managing change, drawing on methodologies such as Lean Six Sigma, ITIL framework and communication adapted to each level of the company. My aim is simple: to orchestrate far-reaching transformations that sustainably improve performance and team well-being.
Expérience de travail
IT Helpesk Manager and Project Manager
TEHTRIS
juil. 2023 - Présent
3 ans 4 mois
33600 Pessac, France
IT Helpdesk manager and cross-functional project manager : implementation of servicenow, automation of deployment of new versions of Tehtris products, Salesforce and ServiceNow interfacing, development of a project management methodology, review and optimization of internal processes, ISO 27001 certification.
Head of Customer Integration
CHEOPS TECHNOLOGY
janv. 2022 - juil. 2023
1 an 7 mois
33610 Canéjan, France
Responsible for teams involved in integrating new customers and scope extensions: project managers, system and network integration and datacenter operations (25 FTE).
Capgemini
févr. 2017 - mars 2022
5 ans 2 mois
Bordeaux, France
Bid Manager
janv. 2021 - mars 2022
1 an 3 mois
Bordeaux, France
Technical Account Manager
févr. 2017 - janv. 2021
4 ans
Région de Pessac, France
* National responsibility for the delivery of all cloud infrastructure/managed services provided by the Capgemini Group for Orange. Quality of Service, contractual, financial and operational aspects. * Management of technical assistance, fixed-price or UO services delivered from customer sites or outsourced to Service Centers, i.e. around 130 FTEs and annual sales of 15 millions euros. * Commercial management of the account, building responses to customer consultations and identifying opportunities for expansion. * In charge of leading strategic committees and making proposals on the transformation and standardization of delivery models.
Engagement Manager
Sogeti
oct. 2012 - janv. 2017
4 ans 4 mois
Région de Pessac, France
* Delivery management: - Support, operate & maintain the customer's IT service perimeter under my responsibility in line with the contract and expected service levels (SLAs). - Manage the budget and all financial and contractual aspects of my perimeter - Define the Delivery model strategy for my scope - Seek to optimize the Delivery model. - Support the implementation of changes and projects - Manage internal processes (RACIs, KPIs, costs, etc.) - Industrialize and standardize delivered services - Continuously improve customer satisfaction - Optimize resources according to contractual needs and commercial offers - Develop the scope of responsibility (expansion). - Lead governance. * Participation in: - Proposal writing (construction of standard offers, support to pre-sales teams, expertise, auditing and consulting) - Design of complex technical solutions Management of projects ranging from 4,000 to 15,000 m/d, with annual budgets of €6,000,000.
Canal+
avr. 2009 - oct. 2012
3 ans 7 mois
92130 Issy-les-Moulineaux, France
Project owner support
oct. 2010 - oct. 2012
2 ans 1 mois
92130 Issy-les-Moulineaux, France
Identify and objectify technical and/or human dysfunctions in the recruitment process. - Measure and control the activity of service providers. - Act as an interface between business teams and the IT Department. - Guarantee the coherence of IS evolutions by having a transverse and global view of the architecture.
Delivery Manager
avr. 2009 - oct. 2010
1 an 7 mois
- Monitor/control operations: availability and application performance indicators, and indicators for establishing/controlling operating budgets and capacity planning. - Contribute to the change request process: production launch, installation and communication of downtime schedules. - Incident management: communicating incidents and their resolution to users, coordinating and setting up the crisis unit. - Organize, implement and formalize action plans.
M6 METROPOLE TELEVISION
juin 2005 - mai 2009
4 ans
Neuilly-sur-Seine, France
Service Delivery Manager / Contract Manager
juin 2007 - mai 2009
2 ans
Neuilly-sur-Seine, France
- Organize the management and development of outsourcing contracts. - Define and standardize management and governance processes, practices and tools. - Carry out service quality assessments and establish associated metrics. - Manage and optimize budgets. - Act as interface between users and service providers in terms of needs, malfunctions and business realities. Objectives achieved: - Cut outsourcing budget by 25%. - Average request processing time divided by 2.
Project Manager - DBA Sybase / SQL Server
juin 2005 - mai 2007
2 ans
Neuilly-sur-Seine, France
Integration of S4M software packages: - Management of acceptance and pre-production environments. - Technical acceptance and production launch. - Software maintenance. Environment: HP-UX, Sybase 12.5, SQL server 2000, Korn Shell
DBA Sybase / SQL Server
Arval - BNP Paribas Group
sept. 2001 - mai 2005
3 ans 9 mois
Administration and tuning : - ASE and SQL Server administration and optimization. - Implementation of data supervision systems. - Architecture modeling and implementation. Projects : - Implementation of Replication Server. - Migration from ASE 11.9.2 to ASE 12.5. Other activities : - Sybase team management (2 people) - Definition of a production release process. - Overhaul of batch processing scheduling. - Technical leader for European subsidiaries. Environment : ASE Sybase 11.9.2/12.5 and SQL Server on NT
Database design, development and optimization
CDC IXIS AM
juin 2000 - août 2001
1 an 3 mois
Paris, France
Portfolio performance management applications : - Needs analysis. - Design and development. - Acceptance and production launch. - Database maintenance and optimization. Environment: UNIX, C, Power Builder 7, ASE Sybase 11.9.2, Korn Shell
Formation
Miage Nancy
Master's degree, Information Technology
1997 - 2000
4 ans