Thomas BERTRAND
Head of IT Transformation & Security
Salaire / Taux journalier
33600 Pessac, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
IT Transformation & Security leader with 20+ years optimizing processes and driving organizational change. Achieved 50% reduction in MTTR and workload at TEHTRIS, led 30-person teams delivering 40+ integration projects annually, and secured 25% OPEX savings. Specialized in ISO 27001 compliance, ServiceNow deployment, process automation, and strategic IT rationalization to enhance efficiency and reduce costs.
Expérience de travail
TEHTRIS
juil. 2023 - Présent
3 ans 4 mois
33600 Pessac, France
Head of Transformation IT & Security
oct. 2025 - Présent
1 an 1 mois
33600 Pessac, France
• Process Optimization: Audited and streamlined critical internal processes including Release Management, Production Deployment and incident/Problem Management. • Risk & Compliance: Lead the Risk & Compliance team, ensuring company-wide alignment with ISO 277001 standards • Tool Rationalization: Spearhead the consolidation and rationalization of IT tools to improve efficiency and reduce costs.
IT Helpesk Manager and Project Manager
juil. 2023 - Présent
3 ans 4 mois
33600 Pessac, France
• Helpdesk Transformation: Reduced backlog, MTTR, and recurring workload by 50% within 12 months. • ServiceNow integration: Directed the integration of the ServiceNow CSM Module in 4 months. • Methodology: Authored and implemented a standardized Project Management Methodology. • Automation: Led the automation of infrastructure supervision and the deployment of new TEHTRIS product versions.
Head of Customer Integration
CHEOPS TECHNOLOGY
janv. 2022 - juil. 2023
1 an 7 mois
33610 Canéjan, France
• Team Leadership: Managed 4 teams (Project Managers, Systems, Networks & Datacenter) comprising 30 FTEs. • Delivery: Delivered 40 customer integration projects per year. • Process Improvement: Designed a Project Management Methodology cited as a “Strong Point” during the AFNOR ISO 27001 audit.
Capgemini
févr. 2017 - mars 2022
5 ans 2 mois
Bordeaux, France
Bid Manager
janv. 2021 - mars 2022
1 an 3 mois
Bordeaux, France
Proposal Management: Led the construction of technical and commercial offers, ensuring adherence to deadlines, costs and customer requirements.
Technical Account Manager
févr. 2017 - janv. 2021
4 ans
Région de Pessac, France
Account Management: Managed infrastructure managed services for Orange Group across France, overseeing revenue, profitability, and Quality of Service(QoS). • Team Management: Led on-site and service center teams totaling approx. 130 FTEs. • Strategic Growth: Built responses to tenders, developed commercial relationships, led trategic committees, and drove the transformation of delivery models.
Engagement Manager
Sogeti
oct. 2012 - janv. 2017
4 ans 4 mois
Région de Pessac, France
Service Center Leadership : Managed services within a Service Center structure (Projects ranging from 5 to 80 FTEs). • Contract compliance: Handled non-conformities and contractual deviation. • Financial Monitoring : Oversaw turnover and margin tracking while driving commercial development.
Canal+
avr. 2009 - oct. 2012
3 ans 7 mois
92130 Issy-les-Moulineaux, France
Business Analyst
oct. 2010 - oct. 2012
2 ans 1 mois
92130 Issy-les-Moulineaux, France
Process Analysis: Identified and objectified technical/human dysfunctions in the subscriber recruitment process. • Vendor Control: Monitored and controlled the activity of external service providers for the sales departement. • Liaison: Acted as the primary interface between Business units and The group IT departements.
Delivery Manager
avr. 2009 - oct. 2010
1 an 7 mois
92130 Issy-les-Moulineaux, France
• Availability: Secured application availability and reliability • ITSM: Contributed to Change Management processes and led Incident Management and Crisis Management Procedures.
M6 METROPOLE TELEVISION
juin 2005 - mai 2009
4 ans
Neuilly-sur-Seine, France
Head of Managed Services
juin 2007 - mai 2009
2 ans
Neuilly-sur-Seine, France
- Contract Management: Oversaw operationel and contractual aspects of Manageed Services. • Cost Optimization: Archieved a 25% OPEX reduction (initial budget: €2,8M) through stratégic optimization within 12 months.
Project Manager - DBA Sybase / SQL Server
juin 2005 - mai 2007
2 ans
Neuilly-sur-Seine, France
Integration of S4M software packages: - Management of acceptance and pre-production environments. - Technical acceptance and production launch. - Software maintenance. Environment: HP-UX, Sybase 12.5, SQL server 2000, Korn Shell
DBA Sybase / SQL Server
Arval - BNP Paribas Group
sept. 2001 - mai 2005
3 ans 9 mois
Administration and tuning : - ASE and SQL Server administration and optimization. - Implementation of data supervision systems. - Architecture modeling and implementation. Projects : - Implementation of Replication Server. - Migration from ASE 11.9.2 to ASE 12.5. Other activities : - Sybase team management (2 people) - Definition of a production release process. - Overhaul of batch processing scheduling. - Technical leader for European subsidiaries. Environment : ASE Sybase 11.9.2/12.5 and SQL Server on NT
Database design, development and optimization
CDC IXIS AM
juin 2000 - août 2001
1 an 3 mois
Paris, France
Portfolio performance management applications : - Needs analysis. - Design and development. - Acceptance and production launch. - Database maintenance and optimization. Environment: UNIX, C, Power Builder 7, ASE Sybase 11.9.2, Korn Shell
Formation
Miage Nancy
Master's degree, Information Technology