Thomas MEHALA
Customer Success Manager
Salary / Daily rate
Aix-en-Provence, France
Freelance
Can come onsite
Skills
Languages
About me
Intro
Customer Success professional with 6+ years' experience in customer onboarding and relationship management. Proven track record leading teams and optimizing client experiences at tech companies like Doctolib and Matera. Offering expertise in project management, and client retention strategies to help businesses improve customer satisfaction.
Work experience
Associate Team Lead
Pennylane
Jul 2025 - Present
1 year 4 months
Remote
Operational management of a team of around ten people providing support to firms and companies. - Daily performance monitoring of the team - Leading team rituals - Personalized coaching (analysis, feedback, and role-playing) - Implementation of processes - Recruitment
Customer Success Manager
Welyb
Mar 2024 - Present
2 years 8 months
Skills: Processus de vente · Gestion des cabinets · Gestion de projet · Gestion des relations d’affaires
Matera
Aug 2020 - Jan 2023
2 years 6 months
Team Leader - Customer Onboarding
Jun 2021 - Jan 2023
1 year 8 months
Skills: Relation client · Sens de l’écoute · Processus de vente · Gestion des cabinets · Gestion de projet · Communication orale
Customer Onboarding Manager
Aug 2020 - May 2021
10 months
Skills: Relation client · Sens de l’écoute · Processus de vente · Gestion des cabinets · Gestion de projet · Communication orale
Customer Success Associate - Doctor onboarding
Doctolib
Oct 2018 - Jan 2020
1 year 4 months
Paris, France
Skills: Relation client · Sens de l’écoute · Communication orale
Chef de rayon décoration interieure et luminaire
Castorama France
Sep 2016 - Oct 2018
2 years 2 months
Skills: Relation client · Sens de l’écoute · Communication orale
Education
ICD Business School
Master Marketing et Management Commercial
2016 - 2018
2 years 1 month