Thomas Rodriguez

Supported the delivery of 30+ Data & AI use cases (e.g. tailored chatbots, product recommendations, client segmentation) across 40 markets - Led the framing of 4 high-impact Client & Retail AI initiatives (Beauty Consultant chatbot, churn prediction, routine-based product recommendation, client attribution optimization) - Drove operational delivery with five regions (APAC, NAM, EU, ME, JP), accelerating local deployment of use cases - Coordinated data scientists, business owners, and IT teams to deliver AI and GenAI solutions addressing concrete business needs - Built the 2026 AI & GenAI business plan, estimating value creation across the Maison’s use-case portfolio

Orange - Generative AI Program Framing for Customer Relations - Structured and scoped the strategic Generative AI program for customer relations with Orange Top Management - Built and prioritized a portfolio of GenAI use cases across customer service and relationship management - Acted as PMO reporting to top Orange executives, ensuring governance, alignment, and delivery cadence - Launched a MVP for client service, coordinating business, data, and IT stakeholders Public Sector Organization - Strategic Digital Roadmap Framing - Led a business needs analysis and systems mapping, conducting ~20 executive and steering committee interviews - Facilitated digital transformation workshops to align stakeholders and prioritize initiatives - Delivered a 3-year strategic digital roadmap, covering governance, project sequencing, and change management

L’Oréal - Group Promotional Strategy Transformation - Co-designed an optimized sales and promotional strategy by leading expert workshops with L’Oréal stakeholders - Built a strategic roadmap structuring key project phases from design to deployment - Defined a global adoption and change management plan for the worldwide rollout of the platform - Rolled out the new strategy across four global divisions, ensuring strong local adoption Dior Couture - PMO & Product Owner | Omnichannel Transformation Program - Structured and managed the omnichannel roadmap, coordinating 15 cross-functional projects to enhance in-store customer experience - Acted as Product Owner for the scoping of a performance management application for in-store sales teams - Defined KPIs aligned with business and retail performance objectives - Drove business and IT alignment around customer-centric and data-driven approaches

- Led a 5-week, multi-channel acquisition campaign reaching 1.5M+ customers (merchandising, paid media, email) - Supported the go-to-market launch of Monoprix, Casino, and Naturalia on Amazon - Ran A/B testing at scale to optimize conversion rates and customer journeys - Developed automated KPI dashboards to monitor campaign performance and drive data-informed decisions