Thomas Sandelis

Technical writing, Customer Success, Process & Doc

7 recommandations

Salaire / Taux journalier

7 personnes recommandent

Guimarães, Portugal

Freelance

À distance uniquement

Expertises

Microsoft Dynamics 365CRMGestion de la supply chainLean ManagementAchatsCustomer SuccessGestion des stocksTransportLogistiqueService client

Langues

Français (Maternelle)Anglais (Courant)EspagnolAllemandPortugais

Recommandé par

Diana G.

Air Liquide Electronic Systems

Sales Manager Asia - Key account manager

A recommandé le 12 mai 2026

Maelle FRANCO

Air Liquide

Spécialiste excellence commerciale et marketing

A recommandé le 07 mai 2026

Eleonore SIMONIN

Short Edition

Customer Satisfaction and After-Sales Service Manager

A recommandé le 25 mars 2024

Et 4 autres personnes

À propos

Introduction

Customer Success & Supply Chain specialist with 8+ years optimizing operations and managing international client portfolios. Proven track record: led 3-person team managing 600+ connected devices globally, achieved 25% supplier cost savings, and reduced staffing needs through process optimization. I streamline operations, implement ERP systems, and deliver measurable improvements in customer satisfaction and supply chain efficiency.

Liens

Expérience de travail

Supply Chain Planner

Air LiquideFabrication de produits chimiques

mars 2025 - mai 2026

1 an 3 mois

Échirolles, France

🏭 Context Air Liquide Electronics Systems designs and supplies gas and chemical delivery equipment for the electronics and industrial markets, including semiconductors, photovoltaics, high-voltage insulation, and more. 🔧 Key Responsibilities - ERP Management: Planning and monitoring of 100 production orders per month based on forecasts, customer orders, and project priorities. - Daily facilitation of a multidisciplinary meeting (10–20 participants) for pricing proposals and defining deadlines. - Contingency Management: Identifying production bottlenecks and implementing alternative solutions. - Drafting and updating 10 standard operating procedures. 📌 Collaborative Environment: stimulating role at the crossroads of Production, Supply Chain, and Project Management. 🛠️ Tools: ERP (Microsoft Dynamics 365), Google Suite, SIM (Short Interval Management).

Short ÉditionPublication de livres et périodiques

avr. 2019 - juil. 2024

5 ans 4 mois

Grenoble, France

Customer Success and Production Manager

août 2022 - juil. 2024

2 ans

Grenoble, France

🏭 Context: Short Edition is a mission-driven company created in 2011 that encourages writing and reading through the combination of a digital solution and a connected IoT device, the Short Story Dispenser. After discovering the company during an internship, I returned in 2016 and participated in the development of the company and its supply chain. 🔧 Missions: - Responsible for customer success, procurement, production, inventory,transport and logistics - Management of a 3-people team in Customer Success and Production for afleet of 600 connected dispensers (45% international, mainly USA/Canada) - Management of 30 suppliers and subcontractors - Supply Chain optimization: reduction of 1 Full-Time Equivalent, 25% savings onsupplier expenses, refurbishment of 80% of the dispensers at the end of thecontract, etc - Member of the Steering Committee 🛠️ Tools used Sylob (industrial ERP), Dokit (technical procedures), Confluence (internal wiki), Tableau (BI), Zapier ("no-code" ETL), Incoterms, etc.

Production and After-Sales Coordinator

avr. 2019 - juil. 2022

3 ans 4 mois

Grenoble, France

🔧 Missions : - Co-development of products with the Production and R&D Manager - Dispenser assembly, management of shipments and transport - Management of 200 maintenance interventions (preventive and corrective) per year in France and abroad - Drafting of 150 diagnostic and intervention procedures (French/English) 🛠️ Same technical environment and skills as the position above.

Gap year

Career break

juin 2018 - mars 2019

10 mois

Asia / Australia

- Solo backpacking trip across Reunion Island, Myanmar, Thailand, and India. - Farm work in Australia (fish and poultry farming)

Customer Success Manager

Short ÉditionPublication de livres et périodiques

juil. 2016 - mai 2018

1 an 11 mois

Grenoble, France

🔧 Missions : - Customer order management - Participation in the implementation of an industrial ERP - Building a maintenance network in France and the USA - Customer Success and after-sales monitoring for a fleet of 400 connected devices 🛠️ Same technical environment and skills as the positions above.

Assistant to the CEO

M2EDéveloppement du logement et de la communauté

sept. 2013 - août 2014

1 an

Grenoble, France

🏭 Context: M2E is a small company specializing in electrical and home automation installation (approximately 100 employees). I was based at their headquarters in Grenoble, which gave me the opportunity to learn about the inner workings of a construction company and various roles within the company (sales, accounting, etc.). 🔧 Responsibilities: - Accounts payable: managing invoices, credit requests, payments, resolving disputes, and archiving - Organizing sales events and company seminars


Formation

KEDGE Business School

Certificate in Digital Supply Chain

2024 - 2024

7 mois

Operations research, omnichannel distribution, flow management, last-mile logistics, etc.

Grenoble Ecole de Management (Top 10 French Business Schools)

Master in Management and Entrepreneurship

2012 - 2016

3 ans 9 mois

- Master 2 (4th year): Specialization in Entrepreneurship - Gap Year (3rd year): Internship at Short Edition (assistant to the founding partners) - Master 1 (2nd year): Work-study program at M2E (accounts payable and event organization) - Bachelor's Degree (1st year): Trilingual track (50% of courses in English, 25% in Spanish, 25% in French)

Lycée Ozenne

Preparatory classes for top business schools

2010 - 2012

1 an 11 mois

Portfolio

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