
Thomas Sandelis
Technical writing, Customer Success, Process & Doc
7 recommandations
Salaire / Taux journalier
7 personnes recommandent
Guimarães, Portugal
Freelance
À distance uniquement
Expertises
Langues
Recommandé par
Diana G.
Air Liquide Electronic Systems
Sales Manager Asia - Key account manager
A recommandé le 12 mai 2026
Maelle FRANCO
Air Liquide
Spécialiste excellence commerciale et marketing
A recommandé le 07 mai 2026
Et 4 autres personnes
À propos
Introduction
Customer Success & Supply Chain specialist with 8+ years optimizing operations and managing international client portfolios. Proven track record: led 3-person team managing 600+ connected devices globally, achieved 25% supplier cost savings, and reduced staffing needs through process optimization. I streamline operations, implement ERP systems, and deliver measurable improvements in customer satisfaction and supply chain efficiency.
Expérience de travail
Supply Chain Planner
Air LiquideFabrication de produits chimiques
mars 2025 - mai 2026
1 an 3 mois
Échirolles, France
🏭 Context Air Liquide Electronics Systems designs and supplies gas and chemical delivery equipment for the electronics and industrial markets, including semiconductors, photovoltaics, high-voltage insulation, and more. 🔧 Key Responsibilities - ERP Management: Planning and monitoring of 100 production orders per month based on forecasts, customer orders, and project priorities. - Daily facilitation of a multidisciplinary meeting (10–20 participants) for pricing proposals and defining deadlines. - Contingency Management: Identifying production bottlenecks and implementing alternative solutions. - Drafting and updating 10 standard operating procedures. 📌 Collaborative Environment: stimulating role at the crossroads of Production, Supply Chain, and Project Management. 🛠️ Tools: ERP (Microsoft Dynamics 365), Google Suite, SIM (Short Interval Management).
Short ÉditionPublication de livres et périodiques
avr. 2019 - juil. 2024
5 ans 4 mois
Grenoble, France
Customer Success and Production Manager
août 2022 - juil. 2024
2 ans
Grenoble, France
🏭 Context: Short Edition is a mission-driven company created in 2011 that encourages writing and reading through the combination of a digital solution and a connected IoT device, the Short Story Dispenser. After discovering the company during an internship, I returned in 2016 and participated in the development of the company and its supply chain. 🔧 Missions: - Responsible for customer success, procurement, production, inventory,transport and logistics - Management of a 3-people team in Customer Success and Production for afleet of 600 connected dispensers (45% international, mainly USA/Canada) - Management of 30 suppliers and subcontractors - Supply Chain optimization: reduction of 1 Full-Time Equivalent, 25% savings onsupplier expenses, refurbishment of 80% of the dispensers at the end of thecontract, etc - Member of the Steering Committee 🛠️ Tools used Sylob (industrial ERP), Dokit (technical procedures), Confluence (internal wiki), Tableau (BI), Zapier ("no-code" ETL), Incoterms, etc.
Production and After-Sales Coordinator
avr. 2019 - juil. 2022
3 ans 4 mois
Grenoble, France
🔧 Missions : - Co-development of products with the Production and R&D Manager - Dispenser assembly, management of shipments and transport - Management of 200 maintenance interventions (preventive and corrective) per year in France and abroad - Drafting of 150 diagnostic and intervention procedures (French/English) 🛠️ Same technical environment and skills as the position above.
Gap year
Career break
juin 2018 - mars 2019
10 mois
Asia / Australia
- Solo backpacking trip across Reunion Island, Myanmar, Thailand, and India. - Farm work in Australia (fish and poultry farming)
Customer Success Manager
Short ÉditionPublication de livres et périodiques
juil. 2016 - mai 2018
1 an 11 mois
Grenoble, France
🔧 Missions : - Customer order management - Participation in the implementation of an industrial ERP - Building a maintenance network in France and the USA - Customer Success and after-sales monitoring for a fleet of 400 connected devices 🛠️ Same technical environment and skills as the positions above.
Assistant to the CEO
M2EDéveloppement du logement et de la communauté
sept. 2013 - août 2014
1 an
Grenoble, France
🏭 Context: M2E is a small company specializing in electrical and home automation installation (approximately 100 employees). I was based at their headquarters in Grenoble, which gave me the opportunity to learn about the inner workings of a construction company and various roles within the company (sales, accounting, etc.). 🔧 Responsibilities: - Accounts payable: managing invoices, credit requests, payments, resolving disputes, and archiving - Organizing sales events and company seminars
Formation
KEDGE Business School
Certificate in Digital Supply Chain
2024 - 2024
7 mois
Operations research, omnichannel distribution, flow management, last-mile logistics, etc.
Grenoble Ecole de Management (Top 10 French Business Schools)
Master in Management and Entrepreneurship
2012 - 2016
3 ans 9 mois
- Master 2 (4th year): Specialization in Entrepreneurship - Gap Year (3rd year): Internship at Short Edition (assistant to the founding partners) - Master 1 (2nd year): Work-study program at M2E (accounts payable and event organization) - Bachelor's Degree (1st year): Trilingual track (50% of courses in English, 25% in Spanish, 25% in French)
Lycée Ozenne
Preparatory classes for top business schools
2010 - 2012
1 an 11 mois
Portfolio
