Thulisile Legodi

Answer incoming calls and verify clients Resolving issues or addressing concerns Troubleshooting Provide service information Respond to customer inquiries via phone, chats and emails Providing feedback to customers regarding their claims

Follow interactive troubleshooting guide consistently to resolve the customer's issue on the first call Proactively learns new technology related to Comcast products Research and identifies trends in service /equipment problems and documents process used to correct issues Promote Comcast products and services and make recommendations that meets customer's needs Prepares work orders when required and ensures appropriate procedures are followed

Answer incoming calls and respond to customer's emails Manage and resolve customer complaints Updating stock Identity and escalate issues to supervisors Creating collection and delivery notes Process orders, forms and applications Route calls to appropriate resources Research required information using available resources Complete call logs and reports To log and provide feedback for all requests received Creating daily POD Printing tracking labels Maintain accurate and current customer account data with manual forms Processing and digital information process