Timilehin Ogunmola

• Delivered prompt assistance to customers via email and chat, enhancing resolution avenues. • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns. • Managed high-stress situations while maintaining professionalism, effectively resolving disputes.

 Ensuring that machinery, systems, infrastructure, and equipment run optimally with minimal downtime and responding to major equipment breakdowns.  Conducting and overseeing maintenance process audits, diagnosing faults, undertaking planned maintenance, and establishing different maintenance procedures and protocols.  Training staff on equipment operating and maintenance procedures as well as supervising other engineering and technical staff.  Forecasting and strategic planning for system overhauls and upgrades, while taking into account long-term maintenance costs.  Procuring, testing, and commissioning specialist components, fixtures or fittings.  Working with the maintenance director and other executives to manage budgets and tracking maintenance KPI.  Playing an active role in helping the organization set up and execute preventive maintenance, predictive maintenance, or any other preferred maintenance program