Timothée André

- Provide daily operational support to the Operations Manager in coordinating preventive and corrective maintenance activities. - Manage and monitor service contracts, track contractor performance, and ensure compliance with service level agreements (SLA). - Assist field technicians in planning interventions, preparing documentation, and managing logistics to optimize field operations. - Contribute to the improvement of internal tracking systems and coordination tools to enhance workflow - efficiency. - Ensure timely and effective communication with all stakeholders to support seamless maintenance operations and client satisfaction.

- Handled emergency calls with efficiency, empathy, and professionalism, ensuring appropriate and timely responses to critical client situations. - Assessed client needs, coordinated the dispatch of relevant assistance services, and monitored intervention progress. - Managed logistics between clients and external service providers to guarantee optimal delivery of services. - Recorded and documented all incidents in compliance with internal quality standards and procedures, ensuring traceability and continuous service improvement.

- Managed sorting, handling, and routing of parcels of various sizes and weights to ensure timely dispatch to transport vehicles. - Contributed to maintaining an efficient workflow within the logistics center to meet daily shipping targets and service quality standards. - Applied safety and quality procedures in handling operations to ensure compliance with company and industry standards. - Collaborated with cross-functional teams to support high-volume operations during peak activity periods.