Timothée Bouvet

Responsible for service performance and operational stability of payment operations within a leading player on the CB network (€10bn annual transaction volume). Designed and led ITSM processes (Incident & Problem Management) in a highly critical, high-availability environment Owned the Incident Management process, including major incident handling and crisis coordination across IT, business and external partners Defined and monitored ITSM KPIs (MTTR, SLA, availability, CSAT) to drive operational performance Led Problem Management activities, including Root Cause Analysis and follow-up of corrective action plans to reduce recurring incidents Facilitated IT / business governance through operational committees and performance reporting Accountable for internal and external communication during incidents and maintenance operations Coordinated cross-functional teams (IT, business stakeholders, external partners) in a complex ecosystem Contributed to continuous improvement of RUN processes and adoption of ITIL best practices Supported the reliability and resilience of payment operations, contributing to overall customer experience Direct management of an Incident Manager + strong cross-functional leadership in a multi-team environment

Project management tool implementation in a semi-public company.

Managed the tax refund service contract for key accounts, primarily Galeries Lafayette - Drove service performance through SLA monitoring and customer satisfaction KPIs - Contributed to improving the user experience across tax refund customer journeys within the network - Managed and coordinated external partners and subcontractors - Operated in an international environment with daily interactions with headquarters in Vienna, Austria - Contributed to product evolution in close collaboration with Product Managers based in Vienna IT Project Management : - Led the deployment of a new tax refund area at the Champs-Élysées flagship store - Ensured compliance with customs and regulatory requirements

Development of a safe automatic naval take-off and landing system for drones (D2AD). - Software specification redaction - Software design definition - Prototyping and implementation (SCADE) - Software and system test redaction, execution and validation

Internship in the Validation and Verification Department. Development of a rolling stock simulator for validation purposes - Specification of the validation and system integration requirements - Implementation of the simulator (SCADE) - Test redaction and execution