Timothy Houguet
Solutions Engineer | AI & SaaS Implementation
Salaire / Taux journalier
Paris, France
Mobilité : Londres, New York, ...
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
✨ Solutions Engineer specializing in SaaS implementation, customer adoption, and AI-driven workflows. I work at the intersection of product, technology, and customers, helping organizations translate business needs into practical technical solutions and successfully deploy complex digital platforms. My experience spans SaaS onboarding, technical support escalation, and cross-functional collaboration with product and engineering teams.
Expérience de travail
Founding AI Solutions Engineer
Superagent AI
avr. 2026 - Présent
7 mois
À distance
* Led customer onboarding, AI agent configuration, workflow setup, and technical troubleshooting for US-based insurance clients. * Managed integrations and operational workflows involving Twilio, HubSpot, Pylon, Linear, and AgencyZoom. * Supported inbound and outbound AI agent deployments, including call routing, lead ingestion, campaign setup, and escalation flows. * Built internal automation prototypes to structure onboarding data, reduce manual setup work, and surface compliance or configuration risks. * Acted as a bridge between customers, Product, Engineering, and Operations, translating customer issues into actionable product feedback. * Worked in a fast-paced remote startup environment with daily exposure to AI workflows, APIs, telephony infrastructure, and customer-facing deployment challenges.
Konecta
juin 2021 - janv. 2024
2 ans 8 mois
Amiens, France
Customer Manager - SNCF Connect
déc. 2021 - janv. 2024
2 ans 2 mois
Amiens, France
• Managed over 80 daily interactions while ensuring 95% SLA compliance and >90% satisfaction rate • Identified recurring issues and contributed to cross-team process optimization • Coordinated with tech and product teams to resolve escalated cases efficiently • Documented client feedback to support product improvement initiatives • Contributed to “Client of the Year 2024” campaign with recognized service excellence
Technical Support & Onboarding Specialist – e-CPS (Digital Healthcare ID)
oct. 2021 - déc. 2021
3 mois
Amiens, France
• Provided technical assistance for the national digital healthcare identity platform (e-CPS) • Assisted users with onboarding, identity verification, and 2FA troubleshooting • Documented bugs and collaborated with dev team to optimize user flows
Fraud & Content Analyst - Leboncoin
juin 2021 - oct. 2021
5 mois
Amiens, France
• Monitored user-generated ads and flagged fraudulent or inappropriate listings • Handled customer complaints regarding blocked accounts and misclassified listings • Collaborated with legal and trust & safety teams for escalations
Software Engineer
DuPont
oct. 2018 - janv. 2019
4 mois
02300 Chauny, France
• Designed and developed a custom software solution to track laboratory samples, ensuring complete traceability of in-plant treatment processes • Collaborated closely with research teams to translate scientific workflows into efficient digital tools
IT Maintenance Support
CLEMENTINE Solutions Numériques
nov. 2017 - janv. 2018
3 mois
Amiens, France
• Provided both on-site and remote IT support to healthcare professionals, ensuring seamless use of medical software and hardware • Diagnosed and resolved incidents promptly to minimize disruption in clinical environments • Documented recurring issues and contributed to preventive maintenance planning
Web Developer Internship
Ferronnerie ParisFreelance
mars 2017 - juil. 2017
5 mois
Paris, France
• Designed and deployed a responsive company website using HTML, CSS, and JavaScript, improving online visibility and brand image • Collaborated with the project manager to define UX/UI and content strategy
Formation
Université de Picardie Jules Verne (Amiens)
Two-year University Degree in Computer Science (DUT - France)
2015 - 2017
1 an 11 mois
Lycées publics de Chauny
French High School Diploma in Industrial and Sustainable Technology (STI2D), Major in Computer Systems and IT
2013 - 2015
1 an 11 mois
Licences et certifications
Generative AI Explained
Délivré le : oct. 2025
EF SET English Certificate 81/100 (C2 Proficient)
Délivré le : août 2025