Tom Brophy

Assist customers with placing orders, modifying existing orders, and tracking deliveries. Investigate and resolve issues related to incorrect, missing, or damaged items. Provide expert advice on Stokke products, including features, compatibility, and usage (e.g. Tripp Trapp, Sleepi, Xplory). Assist customers in choosing the right accessories and configurations for their needs. Process return requests in accordance with company policies. Arrange collections or provide return labels. Coordinate replacement orders or refunds and follow up on their completion.

Manage assign commodities by communicating MRP changes to the suppliers, minimizing obsolete inventory while achieving the optimum inventory targets. ● Assist with inventory: Stock shelves and verifying quantities in the inventory database. ● Train any new associate with inventory systems in order to help them achieve their goals. ● Keeping records of incoming and outgoing shipments. ● Ensuring work areas are kept clean, neat and well-organized. ● Picking orders that come into the Warehouse

Provided customers with technical support using maintenance procedures created with company products ● Responded promptly and answered/resolved customer inquiries and complaints ● Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. ● Responsible for giving customers the right solutions to their e-mails and phone call’s ● Generated invoices using maintenance procedures

Customer Service, Outbound and inbound ∙ Sales, Signing up new customers for the company ∙ Upsales, Upselling current customers to different tariffs ∙ Billing, arranging customers to pay their outstanding payments ∙ Closed Accounts, contacting cancelled customers in order to get them back with the company