Tony Harris

– International NGO operating primally in displacement zones providing universal access to safe water, sanitation, shelter & support to persons affected by war, epidemics and natural disasters. – My role; A dual position of 50% supporting Headquarters staff, 50% undertaking country visits supporting local staff (Example; South Sudan, support to base staff in Juba and mission staff based at Malakal, Kodok, Melut & Renk). – Installation, upgrade & maintenance of workstations, servers (cloud & local), backup devices. – Resolvement of technical issues both hardware & software. – Equipment purchase & deployment. – Global onboarding/offboarding for staff technical requirements. – Network access management. – Team evaluation of systems & services to ensure 100% uptime & availability. – Monitoring of conference & communications equipment allowing constant availability. – Coordination with Country Directors and logistic departments to identify IT needs, define objectives and strategies of implementation. – Additional projects supporting each mission; remote installation/configuration Synology routers (split SDWAN tunnelling). – Objective; management of VSat internet bandwidth traffic. – Development of a global working group of internal & external local IT support staff with the objective of sharing information and supporting each team.

– CDD contract. – Objective; to rebuild & upgrade (hardware & software) the University's Paris servers from Windows server 2008R2→2022. – Restructure of architecture from predominantly a bare metal environment to virtual using Hyper-V & VMWare protocols. – Replacement & configuration of network switches, wireless access points and patch bay installations. – Maintenance of soft telephone installations. – Assist (under Senate House, London requirements) user migration from standard MS Active Directory / Exchange to MS 365 platforms (all Apps). – Workstation upgrade & standardisation. – Ongoing user support, demonstration and training. – During this transition the criteria was that all University IT systems & services were to remain available at all times.

– Global public health, non-governmental humanitarian sister organisations working predominately in low to middle income counties. – Reporting to the Executive Management team my role within both organisations; manage, administrate & provide a comprehensive, quality and reliable International I.T. service. – Design, creation & implementation of a worldwide Active Directory using parent & child/hub & spoke techniques. – Inter site transport based on IPSec, point to point VPN's using Cisco ASA devices. – Multiple site server & services remote management providing availability to ERP, CRM, video communication & shared data sources. – Migration and management from a POP3/IMAP mail server to Microsoft 365 involving 600+ users and multiple distribution lists. – Continued monitoring that infrastructure, equipment & services are valid, operational and fit for purpose. – Infrastructure purchase decision & placement into production. – Evolution of systems to meet security, functional and strategy objectives. – An environment where no two days could be described as identical. – Maintaining the key objective at all times, supporting user's IT needs at all levels with service expectations and availability exceeding demand. – The Union World Conference on Lung Health; An international event taking place over four days attracting 4500 delegates held at various global conference center venues. My role supporting this event; prior site visit to assess facilities & services available. – Liaison with venue hosts. – Identify equipment to be sourced locally, equipment to be provided. – Pre-conference; set up on site mirrored domain servers providing full remote data access for users. – Provide audio & visual services to preview room, breakout & Board meetings. – Provide IT support to delegates.

– Initially based in London and then transferred Paris. – Network & Systems Adminstrator. – Within a team supporting all agencies. – Server installations - Windows family - & deployment. – Active Directory, DNS, DHCP. – Exchange / SMTP configurations throughout multiple sites within Ile de France.

– Managing 39 railway stations south of London. – Team consisted of 4 duty managers, 10 supervisors and 143 front line staff. – Focused on people management, staff, passengers, local authorities, communities & user groups.

– Configuration & installation of Windows workstation terminals coupled with data modems. – Telecoms installations. – First installation and use of basic intranet facilities. – User training, assistance & support.