Tyson JOHN

• Managed major incidents for the Renault connected car system across Europe and South Korea, ensuring rapid resolution. • Utilized ITSM tools like Service Now to adhere to ITIL major incident management processes. • Conducted exploratory data analysis with KQL in Azure to enhance incident detection and response efficiency. • Developed monthly KPI reports for senior management, driving data-informed decision-making. • Knowledge on Microsoft Connected Vehicle Platform (MCVP) built on Azure with Ericsson’s Connected Vehicle Cloud (CVC) built on GCP

About alpstech: We help clients with ambitious assignments to identify their weak points and provide them with a personalised IT solution with an attractive return on investment. Thanks to our offshore team in India we transfer our excellent pool of experts in IT. My Responsibilities: - Identifying Prospect Clients - Educate on the benefits of AI - Requirements Gathering - Offshore Development - Q/A Testing, UAT - Go-Live & User Training

About izmocars: izmo is a pioneer in the automotive retail space, with a trail blazing legacy of innovative products that define standards in the market. Responsibilities: - Launch of several CRM Project instances - Kick-off and client workshop - Requirement gathering, documentation and development follow-up - Communicate regularly with Off-shore Team in Banglore, India - Handover of the AWS instance, UAT, Client training and go-live

About: Saint-Gobain designs, manufactures and distributes materials and solutions for the construction, mobility and industrial markets. Here I got chance to interact with glass experts to understand the working of factories world wide and build applications that will help in generating KPIs, pinpointing bottle neck and generate dynamic reports for the management to improve the productivity continuously. Responsibilities: - Web Application in ASP.NET & C# - Oracle PL/SQL development - Automatic Reporting Module - Deployment of Intranet web solution - Coordinating with a team of 5 developers

About: Faurecia is a world's leading automotive tech company designing solutions for a safe, personalized, connected and sustainable mobility. Responsibilities: • Migrating data from MySQL to MSSQL • Define the Requirement Specification and Wireframes • Co-ordinate with Developers in France and India • Testing the New build and improving the work flow of the system • Communicating with the worldwide users of the system for support during migration

About: Mindfire Solutions is a software development & IT services company. We specialize in offering customized technological and digital solutions to enable our clients to solve their mission-critical issues as well as innovate and reach their target markets with differentiated software products. Responsibilities: - Maintenance of a hospital management system for a US client using Servoy RAD technology - Coordinating with the QA team - Deploying on the client Test and production server