Ulryck RANDRIA

Project Manager – IT Hardware Deployment Key Responsibilities: • Plan and oversee IT deployment projects for clients in the banking, retail, and industrial sectors, ensuring smooth end-to-end hardware installation. • Develop detailed project plans including objectives, milestones, resource allocation, and delivery schedules. • Maintain strict control over timelines and budgets, managing multiple vendors and field teams across France and overseas territories. • Coordinate with cross-functional teams to align technical, logistical, and client requirements for seamless execution. • Conduct quality assurance checks to ensure all installations meet client and compliance standards. Selected Projects: • BPCE Group – Nationwide deployment of 1,500 workstations and 600 monitors across 300 sites (France & Overseas) within 4 months (Windows 11 migration). • Crédit Coopératif – Deployment of 1,000 PCs across 100 branches in France within 5 months. • Yves Rocher – Rollout and migration of payment terminals (TPE) across the retail network. • Leroy Merlin MBM – Deployment of 1,500 PCs in 130 stores across France within 6 months.

IT project coordinator for the new Burger King restaurants in France.

- N1 & N2 local support - PC deployment - Telephone (PABX) and smartphone configuration - Print solution

As part time Local IT support, I was in charge of: - L1 & L2 IT support - EUC troubleshoot issue (about 100 users) - Build, Installation, Imaging, Deployment PC desktop/laptop device (about 150 devices) - managing Microsoft AD - handling tickets with Remedy

As local support analyst, I am able to: - Provide 1st and 2nd line support for customers. - Manage tickets (in e-Desk/Tracks-IT/BMC), following up with customers, escalate technical issues, helping resolving problems and finding root cause within SLA. - Use help desk documentation for problem resolution, tracking recurring issues and escalating to IT management as necessary. - Provide internal support with and / or training on MS Office-related topics, Windows 7 & 8, OSX, mobile phone (iOS, Windows Phone, Android, Blackberry), Microsoft Office, Active Directory, video conference solutions, Lync, IP phone (Cisco, Alcatel, Avaya). - Get involved in IT equipment testing, deploiement, setting up and configuration. - Maintain backup, recovery, and disaster recovery for workstations, servers, and networking equipment.

- HP hardware support analyst. - network infrastructure deployment (PC, Printers, scanners, servers) - After sale services on Apple products for FNAC customers

Developed music media application connected to music streaming platform

Study in strategic IT management.

Business Analyst in Public Sector Sales Dpt: Segmentation methodology of French Local Collectivities. Data transmission on CRM Salesforce.com concerning the public sector accounts (clients and partners).

As Network Engineer: . worked on Village Networking Project: renewal and enhancement . carried out technical and statistical data-gathering, concerning the next optical and wireless support. .studied about optical submarine network .elaborated optical network support solution business plan