Una Avramovic
Team Manager | Customer Success
Salary / Daily rate
Belgrade, Serbia
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Team Manager & Customer Success Specialist with 7+ years in customer support and team leadership across tech companies. Proven expertise in process improvement, team management, and customer satisfaction optimization. I deliver exceptional customer experiences while building and training high-performing support teams for growing businesses.
Work experience
Customer Support Specialist
MindStudio
Apr 2023 - May 2025
2 years 2 months
Remote, OR 97458, USA
Skills: Communication · Research · Organization Skills · Data Entry · Time Management · Easily Adaptable · Critical Thinking · Google Sheets · Teamwork
Market Researcher
Koji
Sep 2022 - Mar 2024
1 year 7 months
Internet
Skills: Research · Organization Skills · Data Entry · Time Management · Easily Adaptable · Critical Thinking · Google Sheets · Teamwork
Customer Service Representative
Attentive
Jul 2021 - Oct 2022
1 year 4 months
Skills: Communication · Research · Customer Service · Customer Support · Time Management · Easily Adaptable · Process Improvement · Critical Thinking · Problem Solving · Teamwork
Team Manager
Tone Messaging
Jan 2018 - Jul 2021
3 years 7 months
Skills: Relationship Building · Administration · Communication · Research · Team Leadership · Customer Service · Organization Skills · Customer Support · Management · Scheduling · Team Building · Training · Supervisory Skills · Time Management · Easily Adaptable · Teaching · Process Improvement · Critical Thinking · Problem Solving · Google Sheets · Teamwork · Leadership
Education
MCAST
Bachelor of Arts - BA
2010 - 2014
4 years 1 month