uniter nthemba

Managed over 1,200 weekly customer orders across multiple regions, ensuring on-time delivery and high satisfaction. Led the rollout of a delivery route optimization project, reducing transport time by 25% and improving fuel efficiency. Implemented a CRM tracking upgrade, streamlining customer communication and automating follow-ups. Supported the planning and execution of monthly sales promotions, increasing product uptake by 18% in target zones. Coordinated with the warehouse team to improve inventory tracking, reducing stockouts by 30%. Participated in a cross-regional distribution pilot, helping design logistics plans and assess delivery performance KPIs. Maintained detailed records for delivery schedules, customer preferences, and logistics documentation.

Delivered responsive support to over 1,000 customers monthly via phone, email, and in-person inquiries, resolving issues with high satisfaction rates. Actively participated in the implementation of a member onboarding project, helping standardize client registration forms and improve turnaround time by 30%. Supported a digital records migration project, ensuring over 5,000 client files were digitized accurately within the set timeline. Coordinated interview scheduling and candidate follow-up communications during recruitment campaigns across multiple branches. Collaborated with project teams to roll out a member engagement improvement plan, including survey distribution and analysis of over 800 responses. Assisted with the creation of internal reporting templates to track administrative KPIs like client turnaround time and document processing rates. Maintained confidential member data, processed loan and account forms, and ensured compliance with Sacco policies.

Coordinated and executed over 20 successful community wellness outreach campaigns across different counties. Partnered with local leaders and organizations to design and deliver programs targeting vulnerable populations, including youth and caregivers. Provided emotional support and basic counseling services to individuals and groups affected by trauma, poverty, or displacement. Helped develop and distribute mental health awareness materials, reaching over 1,500 community members. Tracked participation metrics and community feedback to improve outreach strategy and identify high-need areas. Conducted follow-up sessions and referrals, ensuring continuity of care and support for affected individuals.