Uwase Vanessa

Manage daily check-ins, class bookings, and membership inquiries efficiently. • Provide detailed information about services, schedules, and promotions to guests and potential clients. • Handle phone calls, emails, and walk-in inquiries promptly and accurately. • Maintain a clean, organized, and welcoming front desk and lounge area. • Coordinate with trainers and facility staff to support class schedules and client needs. • Address member concerns and complaints courteously, escalating issues when necessary. • Promote special packages, membership plans, and events to walk-in guests. • Maintain accurate visitor logs and assist with basic administrative duties. • Support the hospitality experience by offering refreshments and guiding visitors around the facility

Warmly welcomed and seated guests, creating a positive and inviting first impression. • Managed reservations, walk-ins, and waitlists efficiently to optimize seating flow. • Coordinated closely with waitstaff and kitchen teams to ensure smooth service. • Maintained a clean and organized reception and dining entry area at all times. • Provided menus and introduced daily specials to incoming guests. • Communicated estimated wait times and ensured guest comfort during delays. • Assisted with table arrangements for special occasions and large bookings. • Answered phone calls and inquiries regarding menu options, events, and hours. • Collected guest feedback and reported service highlights or issues to management. • Supported customer satisfaction by resolving minor concerns and maintaining professionalism.