Valentin Closset

Product Owner - Design and deployment of a mobile app solution Mobility-as-a-Service (MaaS) named Floya • Centralising, organising and prioritising the needs of stakeholders (marketing, product, customer service, legal, IT security, etc.). ) • Write clear user stories, incorporating precise acceptance criteria • Monitor development cycles for new features • Manage the backlog and long-term roadmap • Define functional requirements and organise development workshops for key features • Assist teams where necessary, drawing on the expertise acquired on the product • Monitor problems and bugs • Guarantee compliance with issues such as accessibility, RGPD, data availability, etc. • Supporting the teams during testing and helping to define the product vision • Supporting the implementation of various PSP (payment services provider) integration flows and CRM journeys

Business Analyst on CRM implementation • Analyze AS-IS situation and model understanding • Address operational staff needs and ensure satisfaction • Coordinate test sessions and track raised issues • Ensure proper functioning of new software and handle incidents during hyper care • Facilitate transition from project phase to normal software execution

Business Process Analyst for a social real estate in an organizational transformation • Establish a list of all the business processes • Draw the capability map • Organize workshop with employees at different levels to document AS-IS situation • Identify areas for improvement and plan their implementation • Transfer the acquired knowledge • Support in appropriation of BPMN methodology

Business Analyst for a « lift and shift » implementation of a new CTI • Analyze AS-IS situation and model understanding • Address operational staff needs and ensure satisfaction • Coordinate test sessions and track raised issues • Ensure proper functioning of new software and handle incidents during hyper care • Facilitate transition from project phase to normal software execution Business Analyst for the implementation of a new commercial product • Analyze the impact on current workflows of implementing a new product in the electronic payments market • Coordinate the different stakeholders to implement the necessary changes in the API to transfer data between the CRM (Salesforce) and the transaction management software Business analyst in charge of the Customer Care department • Challenge requests from the field and analyze their impact on workflows • Coordinate with the various stakeholders to resolve immediately or plan the implementation of the desired change • Facilitate business work by loading large amounts of data