Valentina Sánchez

• Acted as the main point of contact for clients during onboarding and beyond, building strong relationships and ensuring a smooth experience from kickoff to post-launch. • Delivered live training sessions, walkthroughs, and follow-ups to guide clients through digital tools like ATM and vehicle search platforms. • Customized client-facing features using HTML and CSS to improve usability and visual alignment with their brand. • Translated and localized over 60 websites into Spanish, improving accessibility and customer engagement. • Supported technical issue resolution and documentation to help both users and internal teams. • Helped design onboarding processes that improved client satisfaction and internal efficiency.

• Reviewed hundreds of customer service interactions weekly to ensure a high standard of quality, empathy, and clarity. • Delivered coaching-ready feedback that improved frontline team performance and customer satisfaction scores. • Collaborated with analysts and leads to refine evaluation processes and reduce compliance gaps. • Initiated process updates that led to faster resolution times and better alignment across teams.

Skills: Client Relations · Oral Communication · Customer Engagement