Valentine Schoen

- 2024 - The Ridery: management and optimization of operations and business development - 2024 - Intermarché LAI: audit and optimization of the "Service Point de Vente" - 2023 - PARFUMS CHRISTIAN DIOR - Europe e-business: strategic reflections on the optimization of Customer Service activities. - 2023 - PARFUMS CHRISTIAN DIOR - International Customer Service: anticipation of the arrival of AI - identification of AI use cases by Customer Service agents, associated impact and value.

Responsable de la boutique vitrine de Paris 17 : - Supervision et organisation de l'équipe : 1 gestionnaire des opérations, 1 respo digital, 2 vendeurs - Gestion des leads (propositions, relances), ventes, locations, envois et livraisons, reprises/ dépôts-vente (estimation, vérification qualité, photos, mise en ligne, stockage, vente), stocks et réparations - Accueil et conseil client (boutique, mail, téléphone), support client (SAV, assurance) et gestion administrative - Evénementiel : organisation et animation de sorties kitesurf à la journée et d'afterwork ride Business developer : - Optimisation des opérations et des processus de gestion (vente, destock, location, vérification matériel post location, transfert inter-boutiques, restock, reprise, réparation, inventaire, …) - Maintien du site e-commerce theridery.com de ventes d'équipements neufs et d'occasion (seconde main) et de location - Shopify & Lokki : ajout nouveaux produits, MAJ fiches produits (titre, description, état, prix, photos), ajustements prix et quantités, promotions - Identification de leviers d'acquisition clients et de nouvelles poches de valeur : partenariats, commission sur cours de kite, commission d'intermédiaire sur les réparations, facturation des casses suite à location, vente de kits de répa et pièces détachées, extension de garantie, events (sessions e-foil et dockstart sur la Seine, weekends/ voyages / TT The Ridery), animation de la communauté d'ambassadeurs The Ridery

- PARFUMS CHRISTIAN DIOR - management of PCD Europe Customer Service: piloting of LVMH Client Services, optimization of business processes, management of complex cases and sensitive customers (Level 2 escalation). Audit and optimization of overall activity. - Fédération Française de Natation (FFN): deployment of the FFN's 3-year strategic transformation roadmap, including some 20 structuring projects to prepare for 2024 Paris Olympic Games and beyond, its overall modernization and the development of its competitiveness in an increasingly competitive ecosystem of sports players. - OMNES EDUCATION: optimization of application processes for foreign students at the Group's 14 schools, and development of tools to monitor the activity (KPIs, reporting, dashboards); audit of the schools' commercial strategy for acquiring high school and university students, and co-construction of the target commercial approach at Group level. - CARREFOUR: support for a POC of a new personal shopping service - OKMarket! - for Carrefour Group's Innovation Department and and assistance with the launch of the service on the Moroccan market.

Client missions : - Salesforce implementation support - Automotive customer service audit and recommendations - Support for the design of customer service processes - Benchmarks on messaging and training management - Definition of Group marketing strategy and design of marketing content - Diagnosis and benchmarking of best practices in call center sales activities - Challenge of the organization and operating model of a luxury customer service department Clients: Christian Dior Parfums Christian Dior Parfums, Toyota & Lexus, ANAH, Hilti, Comdata, Europcar Mobility Group, Christian Dior Couture

- develop digital sales on Selfridges' website - update the B2B and web catalogs, product sheets and create different medias - assist with events organization and marketing campaigns implementation - lead product performance analysis (reporting) and price reflection - participate in shop floor sales (store management, orders management, inventory, CRM)

- welcome, assist and build loyalty with high-end Maje customers (CRM) - ensure optimal stocks level (inventory) and shop floor arrangement (merchandising)

- developed Be Relax brand image and boosted sales through various marketing actions - analyzed the performance of the beauty therapists and set up objectives weekly - participated in the integration and training of new employees - managed and controlled the Spa’s accounting (cash, invoices, income statements)

- participate in the launch of "Les mutantes" collection (SS 2016) and performance analysis - update the website and the catalog Courrèges Eyewear - follow-up new products' creation : choice of materials and colors, price reflection, prototypes' checks - help with the preparation of the AW 2015 glasses collection - set up and update of sales and customer follow-up tools - support and follow up of sales agents and customers (shipping, restocking, after sales service) - assist and participate in trade shows or press events - implement and ensure the follow-up of the animations of the opticians'​ points of sale

- researched and organized files for business projects - established strategic recommandations and ensured project monitoring - participated in the organisation of a gala

- established provisional budgets for the year 2014 - provided closure of accounts, updating of financial statements, analysis and control of financial data - credit control