Valerie Okeke

• Responsible for the supervision of special projects to ensure that the project goals and scheduled deadlines are achieved. • Identifying opportunities to improve the business policies and ensuring operations are adhered to the developed policies. • Responsible for the procurement of office supplies as well as the monitoring of the office supplies inventory. • Communicated with the administrative staff in every division to oversee all admin needs. • Working closely with the financial management department to deal with accounting issues such as setting up, maintaining and monitoring budget, as well as contributing to the annual audit related matters • Responsible for the company filing system. • Responsible for planning, scheduling and supervision of all company/office events including meetings, conferences, Interviews, orientations and training sessions.

Pre-Sales Support: Assist potential clients by explaining services, pricing, and the design process. Post-Sales Support: Handle inquiries or concerns after the costume has been delivered, such as alterations or repairs. Returns and Refunds: Manage any issues related to dissatisfaction or defects in the final product.

Answering Inquiries: Respond to customer questions about account balances, transactions, interest rates, loan products, credit cards, and other banking services. Problem Resolution: Address and resolve customer complaints or issues, such as disputed transactions, account errors, or service delays. Providing Information: Educate customers about the bank’s products, services, and policies. Account Maintenance: Assist customers with updating personal information, setting up new accounts, or closing existing ones. Transaction Support: Help customers with deposits, withdrawals, transfers, and payment processing. Product Recommendations: Identify customer needs and recommend appropriate banking products, such as loans, credit cards, or savings accounts. Promotions: Inform customers about special offers, promotions, or new services. Technical proficiency to troubleshoot the issue and patience to guide the customer step-by-step. Fraud Prevention: Monitor accounts for suspicious activity and guide customers on steps to secure their accounts.

• Initial Consultation: Understand the client's needs, vision, and requirements for the outfits they need • Feedback Management: Actively listen to client feedback and make necessary adjustments to cater to their needs • Regular Updates: Keep clients informed about the progress of their orders.

Budgeting and Forecasting: Develop and manage budgets, financial plans, and forecasts to ensure the company’s financial stability and growth. Cash Flow Management: Monitor and manage cash flow to ensure the company has sufficient liquidity for operations and investments. Accounts Payable and Receivable: Oversee the processing of invoices, payments, and collections to maintain healthy financial operations. Payroll Management: Ensure accurate and timely payroll processing for employees. Tax Management: Handle tax filings, payments, and compliance with local, state, and federal tax regulations. Financial Reporting: Prepare accurate and timely financial statements (e.g., income statements, balance sheets, cash flow statements) for internal and external stakeholders