Vanessa Johnson
Customer Service Specialist
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer service specialist with 4+ years of experience in CRM management, sales, and social media content creation. Proven expertise in upselling strategies, customer retention, and multi-channel support across telecommunications and retail sectors. Ready to boost your customer satisfaction and drive revenue growth through strategic service excellence.
Work experience
Customer Service Specialist
OgaBassey
Oct 2024 - Present
2 years 1 month
Ikeja, Lagos, Nigeria
customer experience social media management sales inbound and outbound calls upselling and cross selling content creation
Chief Executive Officer
Vancleo's HouseFreelance
Jun 2022 - Present
4 years 5 months
Lagos, Lagos State, Nigeria · On-site
At Vancleo's House, we produce healthy food and beverage.
Customer Service Agent
Spectranet Limited
Aug 2023 - Dec 2023
5 months
Ikeja, Lagos State, Nigeria · On-site
customer experience CRM Sales upselling and cross selling inbound and outbound calls
Customer Service Representative
IO Furniture Ltd
Mar 2022 - May 2022
3 months
Lagos State, Nigeria · On-site
Resolving customers complaints, making outbound calls, up selling and cross selling products and services. updating CRM with the customers details and sales record
Help Desk support
Studio24 Nigeria
Sep 2021 - Oct 2021
2 months
Lagos State, Nigeria · On-site
providing support to inquiries and complaints to clients living in the states that has a studio24 branch. bookings and reservations for both photo and video shoots. escalation of complaints, and ensuring it gets resolved within 24 hours. reaching out to different branch managers , informing them of issues and complaints that involves them directly cross selling and up selling where necessary
Sales Executive
Wellness Hub
Feb 2020 - Mar 2020
2 months
Lagos State, Nigeria · On-site
introducing new products to customers to generate sales up selling and cross selling products shelving products, checking for products life span taking accurate sales record, taking of stocks refilling almost finished product ls and products that are out of stock