Vanessa Margo

Customer Support Advisor (Technical Support for the English Market – working with countries such as the U.K. India, Australia, South Africa, Ireland, Malta, France, Spain, Netherlands, Germany, Israel, New Zealand and many more) Responsibilities: • We trained for 6 weeks on iphone, ipads and ipods and received continuous training while working • Working from home • Responsible for my own time keeping • Working shifts • Provide the highest quality customer support • Responding to customers enquiries • Assisting customers over the phone • Troubleshooting • Find solutions • Transfer to the correct departments • Provide accurate information and technical support • Talk customers through the steps over the phone • Educate the customers to empower themselves • Researching solutions • Create repairs • Book store appointments • Assist with technical advice over the phone • Call and liaise with other departments including my seniors • Log every interaction correctly and accurately • KPIs

Working at this Veterinary Practice for almost 11 years taught me a lot about clients, animals and myself. I learnt so much and enjoyed almost every second working there. I was in charge of almost everything, I would hire new staff, train them and I even assisted with the nursing of baby animals as well as some surgeries. I was in charge of all the staff and was the HR Manager as well giving advice and helping my fellow colleagues in whatever way I could. I also worked in Reception assisting with phone calls, face to face interactions with clients, assisting in sales of the animal products and giving advice as I studied the foods and products and received certificates for my further studies. The Vets also trained me on some medications as well as other areas of the business such as stock control and minor procedures.

Responsibilities: • Incoming and outgoing calls • Client Liason • Printing and copying confidential financial documentation, • Collecting and delivering of documents, • Collection of post and groceries • Typing legal documents, • Writing out of cheques • General banking duties – including going to the bank • Dictation typing, • Copy typing, • Stocking taking • Management of stationery and groceries • Ordering of stationery • General office management duties, • Property management duties • Organizing staff training • Organizing social events for the company, • Faxing • Filing • Greeting and seating of clients • Making tea and coffee for clients. • Delivering of personal documents • Collecting personal items for the two Directors

Responsibilities: • Cashier and cashing up, • Personal assistant to three Doctors, • Receptionist, • Data capturing, • Customer care, • Client liaison, • Debt collection, • Research of suppliers, • Stock taking, • Dealing with clients in emergency situations. • Advising clients on veterinary products • Dispensing of medication • Part time, Junior Veterinary Nurse