Vanessa Suárez

-Managed all aspects of identity verification (KYC) as part of the organization's First Line of Defense, mitigating financial risk by reviewing passports, licenses, and other forms of identification. -Led the onboarding process for new vendors, ensuring that business partners met Know Your Business (KYB) standards to mitigate third-party risk. -Conducted Open-Source Intelligence (OSINT) and social media investigations to support fraud detection for fraudulent claims and Client Due Diligence (CDD) processes. -Performed thorough background checks, leveraging various databases and public platforms to gather critical information for intelligence reports -Served as the main point of contact for clients across Europe (Spain, France, Italy & Germany) to manage and resolve complex fraudulent claims.

-Ensured customers comply with European Compliance Policy confirming that KYC- AML requirements have been completed. -Applied AML regulations and adhered to account activity and account holder accordingly. -Reported possible fraud trends and identified high risk transactions. -Open source investigations, reported illegal, suspicious, violating activity.

-Bilingual Collections English-Spanish -Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments, -Informed clients of overdue accounts and amount currently owed. -Achieved daily, weekly and monthly targets as assigned by managing and prioritising the collection of the debt.