vanex acheampong
Customer Support Specialist
Salary / Daily rate
Accra, Ghana
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer support specialist with 5+ years of experience across telecommunications, gaming, and sports industries. Proven expertise in CRM tools, multichannel support (chat, email, calls), and resolving complex customer challenges while maintaining high satisfaction rates. Ready to deliver exceptional customer experiences that drive loyalty and business growth.
Work experience
Customer Service Representative
Great odds- Ghana
Aug 2022 - Dec 2024
2 years 5 months
Accra, Ghana
Respond to customer queries, troubleshoot player problems and handle complaints in order to improve customer experience and foster loyalty. Promote and explain new as well as ongoing campaigns to customers. Share customer feedback received from live chats and emails with the responsible departments and provide assurance of an excellent customer experience
Customer Support Agent
Planet sports company
Jul 2021 - Aug 2022
1 year 2 months
Greater Accra, Ghana · On-site
Assist players on queries such as online gaming registration. Explain to customers the mechanics of promotions and resolve their challenges faced through online chats, texts and calls.
Customer Support Agent
MTN Ghana
Feb 2019 - Mar 2021
2 years 2 months
Tema Municipal, Greater Accra, Ghana · On-site
Professionally answer incoming calls to inform and educate customers on existing and new products through step by step and a detailed explanation of mechanics . Also assist in resolving customer challenges by determining the source of the problem through the use of appropriate procedures and software(Avaya and concierge).
Education
university of Ghana
Bachelor of Arts (BA)
2011 - 2015
4 years 1 month
T.I. Ahmadiyya secondary school- kumasi-Ghana
WASSCE certificate
2007 - 2011
4 years 1 month