Vasile Tudor

- Provide technical support via phone/ email to customers in UK - Open cases for each technical issues that customers encounter - Provide a troubleshooting step by step and guide customer in order to fix the issue. Provide support via phone call whenever is necessary for difficult cases. - Deal with basic situation such as: unable to hear the caller, mobile data is not working, unable to pair via bluetooth and also complex cases such as: syncronize data, back up data, Google account issues, software bugs, recovery mode, etc - Monitorize customer's case from the moment is open up to the resolution. - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms - Follow standard processes and procedures - Keep a direct communication with the development team  - Follow up and make scheduled call backs to customers where necessary - Sent the faulty devices to the authorised repair center and keep tracking of the repair process. - Inform/ update customers about the status of the repair. - Escalate difficult cases and update customers with resolutions from the development team.

- Provides day-to-day technical support to game development and testing teams for mobile devices (phones, tablets) - Installs new firmwares, configures and troubleshoots issues related to mobiles phones, tablets, etc - Maintains and enforces HPS policies ( assets security, firmare management and hardware ). - Performs daily asset tracking routines and periodical audits. - Recommends improvements to daily operations to achieve better asset tracking and a better service for the teams developing and testing games. - Helps with shipment of mobiles devices, when needed, between different EA locations around the world, using company courier services. - Supports the purchasing of mobile devices process by adding newly bought devices to EA's internal databases, inputting invoice information into asset tracking tools, configuring the devices and preparing them for shipment.

-Provides technical support for the new smartphones from Blackberry- Dtek50, Dtek60, Keyone, Motion -Provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. -Provides troubleshooting steps for customer’s device -Gather customer’s information and determine the issue by evaluating and analyzing the symptoms -Follow standard processes and procedures -Keep a direct communication with the development team  -Handling customer issues and being able to offer them solutions -Book repairs for faulty devices and send it to Blackberry authorized repair centers -Follow up and make scheduled call backs to customers where necessary

-responsible for city transfers in Bucharest, transfers from and to the airport. -meeting clients at the airport and driving them to drop off location. -doing point to point transfers within the city. -promoting the company services through clients and selling the services. -contacting possible clients for doing airport transfers with private cars( bringing two clients in the company) -keeping a direct communication with clients and assisting them with existing problems.

-delivers and rents cars to meet the customer’s transportation needs. -responsible for the technical and physical conditions of the cars. -making sure that all cars are clean, filled up and ready to rent. -rents the cars to clients, inspecting the conditions of the cars, doing a technical report of the cars. -pick up the clients from departures terminal/ dropping them off at the departures with the shuttle bus. -delivering cars to clients in the city. -keep a direct communication with the clients.

-being part of the team which organises the biggest career job fest “Top Employers”; -offers support to logistics team and to all departments involved in the project; -responsible for the candidates attendance on seminars / workshops of various companies; -keeps a direct communication with the accounts, companies and candidates; -promotes the job fair through faculties and campuses.

-back office activities, answering incoming calls, administering contract with the landlord; administering the organisation physical resources -fund-raising -responsible for 2% campaig -offers support to Human Resources team -being part of the team responsible for the organisation of national youth educational programme “Grow”.