Verda Ahmed

1) Developed and implemented effective client management strategies that improved customer satisfaction 2) Maintained effective client relationships, ensuring client satisfaction and loyalty 3) Coordinated with cross-functional teams to ensure successful execution of client projects 4) Developed and managed a database of client contacts, resulting in improved customer relations and communication.

Team and independent work in social scienes on international exchange of research-based knowledge. Bridging the gap between academia and policymaking communities of Pakistan.

1) Provide timely and efficient support to clients, addressing their inquiries, concerns, and issues via phone or email. Offer guidance and solutions to meet client needs and ensure their satisfaction. 2) Support the management of client accounts, including contract renewals, and identifying strategies for account growth. 3) Investigate and resolve client issues or complaints in a timely and satisfactory manner. Escalate complex or critical issues to appropriate teams or managers and ensure effective communication throughout the resolution process. 4) Maintain accurate and up-to-date client records, including contact information, communication history, and account details, using an AMS to ensure proper documentation of client interactions and activities.

Independent work on proofreading and editing website content using SEO standards. Data mining for analyses and conducting research on political issues concerning South Asia. Writing editorials on current affairs.

Independently worked on proofreading manuscripts and news content. Wrote news articles. Prepared multiple reports for the management on a weekly basis.

The NGO brought together underprivileged children living in the slums of Islamabad and provided them with free education. Planned and organized multiple fundraiser events for the NGO-based school and the attending children.

Taught English language to Pakistani delegates and senators. Managed and created social media content. Timely reported and advertised events, programs, and press releases. Managed the databases of programs on MS Excel and maintained correspondence with clients.