Veshlin Pillay

Customer service Sales targets Achieve and exceed sales targets Maintain registers for training, ASTO , ASTA AND SEED Systems management Adherence to all policies and procedures Maintain store audit results Stock management Accurate asset register Stock loss percentage as per KPA Human resources HR reports Financial management Maintain performance against set budget Marketing Branding and merchandising standards are adhered to Weekly training feedback report Operations

Daily stock counts Receiving stock from warehouse Responsible for GRV of stock and re-con Stock loss control Accounting for all fixed assets Financial management Daily cash-ups – Investigating any variances Stock control Operations Authorizing credits & returns Returning faulty stock back to the supplier Facilitating product recalls Ensuring policies and procedures are adhered to Stock room management Overseeing large cash drops Stock takes & resolving variances Transferring stock between branches Maintaining staff attendance register Experience with Syspro Consumables replenishment Training staff on company processes and procedures Assessing staff competency on company processes and procedures Overseeing the sales floor in the absence of a manager Opening the store Closing the store Cashing up sales consultants Maintaining merchandising layout Maintaining APR floor layout

Assisting customers in device set up Facilitating various device training sessions Assisting new staff in getting started, email address, uniforms ect... Training staff on processes and procedures Training staff on new devices Managing staff training & reviewing progress Resolving customer escalations Authorizing credits and returns on the sales floor Getting staff compliant to Apples sales standards Capturing & processing cellular contracts Weekly reporting on training done Following strict protocols set by Apple in training staff members Cashing up sales consultants Making sales targets Assisting in store opening procedures Providing technical support Doing large cash drops Stock takes & resolving variances Receiving in stock Moving stock locations Maintaining merchandising layout Maintaining APR floor layout Opening the store Closing the store Overseeing the sales floor in the absence of a manager

Assisting customers with technical support Troubleshooting iOS devices Troubleshooting OSX devices Performing OSX & iOS updates Creating job cards for each customer, maintaining customer job cards Sticking to specific turn around times Performing diagnostics for both OSX and iOS Managing and maintaining record keeping filing system Creating Apple id’s Emailing daily figures to regional manger Working with Apple’s global service exchange website Creating gsx repairs Ordering parts on gsx Liaising with our service center on the progress of repairs Keeping in contact with customers through out the repair process Following the gsx swap out procedures Helping customers migrate from windows pc to mac Facilitating training sessions & device set up Assisting customers on the sales floor Assisting at the point of sale, authorizing credits and returns Following strict protocols and processes set by Apple