Vicentiu Cristian Veres

BigBang Jira and Confluence migration DC to Cloud

● Managed application development, SaaS platforms, and website creation projects using Agile and Waterfall methodologies. ● Led teams, developed processes, managed financials, and provided comprehensive customer service and technical support. ● Methodologies: Agile, Waterfall ● Domains: Application development (iOS/Android), SaaS platforms, Website creation ● Team Leadership: Teams management ● Stakeholder Engagement: Customer/Stakeholder management ● Process Development: Processes creation ● Financial Oversight: Payments accountability ● Comprehensive Customer Service: 360-degree customer handling ● Technical Assistance: Technical support, SQL DB management, and debugging

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Cross-Functional Alignment: Ensured accountability and digital delivery aligned with company strategy ● Matrix Management: Managed multi-disciplinary teams including Digital BAs, Digital Architects, Release ● Managers, and Service Managers ● Stakeholder Management: Oversaw stakeholder engagement and communication 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Annual Planning: Delivered annual plans and product roadmaps ● Strategic Reporting: Reported on strategic goals and objectives ● People Leadership: Led and encouraged multi-disciplinary teams to drive high-quality solutions 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● SLA Management: Provided 24/7 SLA and high-quality service delivery to customers and internal stakeholders

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Performance Analysis: Analyzed actual results from project implementation and management ● Quality Assurance: Created and supervised QA assignments, providing status reports to project leadership ● Progress Reporting: Presented reports defining project progress, risk registry, and mitigation plans SEO Management: Managed SEO projects ● Output: over 500 website developed in the timeline, templated and bespoke 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Project Leadership: Led the planning and implementation of projects Task Definition: Defined project tasks and resource requirements ● Process Improvement: Recommended future enhancements and improvements during the test life cycle to improve team effectiveness ● Development Team Management: Managed operations of the development team 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Test Plans and Strategies: Produced test plans and strategies in line with software requirements and design specifications ● Stakeholder Communication: Established a communication schedule to update stakeholders, including appropriate staff, on project progress ● Customer Support: Managed customer support through online chat, phone, and ticketing systems

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Stakeholder Management: Managed internal stakeholder interactions and external customer communications. ● Cross-Functional Team Leadership: Owned and managed processes for cross-functional teams. ● Requirements Implementation: Implemented customer requirements using Waterfall project management methodologies. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● KPI and OKR Management: Managed teams’ key performance indicators (KPIs) and objectives and key results (OKRs). ● Technical Documentation: Managed technical documentation for the SaaS Provisioning Mapping team. ● Rotational Support: Provided after-hours support on a rotational basis. ● Documentation Maintenance: Created and maintained technical documentation as an asset. ● Custom Document Transformation: Created, validated, maintained, and QA'd custom document transformation “maps” using ECMARKET’s proprietary toolset. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Custom Transformation Logic: Validated, maintained, and QA'd custom transformation logic using C#. ● Live Troubleshooting: Handled real-time troubleshooting and code fixing for live maps using ECMARKET’s proprietary toolset and C#. ● SLA Management: Provided live troubleshooting and document code fixing under L0 SLA conditions.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Complex Business Case Management: Managed complex business cases, resulting in a robust portfolio of strategic customer references. ● Sales Cycle Strategy: Developed strategies to accelerate the sales cycle, increase market awareness, and articulate Microsoft Business Solutions offerings. ● Customer Reference Recruitment: Recruited strategic customer references and managed these relationships effectively. ● Stakeholder Management: Managed relationships with internal stakeholders and C-level executives to identify and onboard strategic MBS references. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Cross-Functional Team Leadership: Managed cross-functional teams, working closely with referenced clients. ● Client Onboarding: Onboarded clients into the program, ensuring smooth transitions and meeting customer & partner requests. ● Internal Database Management: Worked with internal databases to track and manage customer and partner interactions. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Relationship Building: Built strong relationships with the sales organization and C-level stakeholders to identify strategic opportunities. ● Customer and Partner Requests: Fulfilled customer and partner requests efficiently, ensuring high satisfaction levels. ● Program Management: Supported the onboarding process and managed ongoing relationships with program participants.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Project Oversight: Managed various projects, ensuring timely delivery and accountability. ● Supplier Contracts: Oversaw supplier contract management, ensuring compliance and alignment with project goals. ● Market Analysis: Conducted market analysis to inform project strategies and supplier selection. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● 3rd Party Negotiation: Negotiated with third-party suppliers to secure favorable terms and ensure project success. ● Supplier KPI Management: Managed and monitored supplier KPIs to ensure performance standards were met. ● Accountability Check: Implemented accountability checks to ensure delivery commitments were fulfilled. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Supplier Relations: Maintained strong relationships with suppliers to support seamless project execution. ● Performance Tracking: Tracked and reported on supplier performance to internal stakeholders, ensuring transparency and continuous improvement.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Strategic Reference Portfolio: Built a robust portfolio of strategic customer references, accelerating the sales cycle. ● Market Awareness and Articulation: Enhanced market awareness and articulated Microsoft Business Solutions offerings to drive sales. ● Customer Onboarding: Onboarded strategic MBS references, adding high value to the Sales organization. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Relationship Management: Managed strategic customer reference recruitment and ongoing relationship management. ● Cross-Functional Coordination: Collaborated with marketing, support, product, and sales teams to align strategies and improve customer experience. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Exceptional Customer Experience: Established and maintained customer relationships, delivering exceptional customer experiences. ● Stakeholder Engagement: Acted as a key stakeholder in managing interactions with marketing, support, product, and sales teams.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● ERP Solution Sales Management: Led the business sales management of a proprietary ERP solution, capitalizing on the company's 20-year successful history. ● Solution Delivery and Implementation: Managed the end-to-end delivery and implementation of ERP and WMS solutions, ensuring timely and within-budget execution. ● Project Management: Oversaw project timelines, resource allocation, and stakeholder communication to deliver customized solutions that met client requirements. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● WMS Business Solution Development: Spearheaded the sales development of the FLUXVISION Warehouse Management System, driving operational efficiency for clients. ● Process Improvement: Implemented streamlined processes for solution delivery, enhancing operational workflows and reducing implementation times. ● Onsite Training: Conducted comprehensive training programs for customer employees, ensuring proficient use of implemented systems. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Customer Consultancy: Built a network of Google Apps enthusiasts, providing expert consultancy and driving customer engagement through large audience presentation tours. ● Product Demonstrations: Delivered impactful product demos, showcasing solutions to potential clients and addressing their specific needs. ● Customer Solution Implementation: Provided hands-on support during solution implementation, ensuring seamless integration and customer satisfaction. ● Large Audience Presentations: Conducted nationwide demo tours, effectively communicating product benefits and engaging with a broad audience to drive sales and support.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Intellectual Property Project Management: Managed projects related to patent filing and administration, ensuring compliance with global standards and timely processing. ● Documentation Procedures Management: Oversaw document procedures for the protection and prosecution of Intellectual Property, including patents, designs, trademarks, and breeder’s rights. ● Stakeholder Coordination: Coordinated with corporations, institutions, governmental institutes, universities, and individual clients to manage IP projects and ensure successful outcomes. ● Knowledge Acquisition: Continuously acquired knowledge and expertise in the Intellectual Property field to stay updated with industry developments and enhance project execution. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Local Office Operations Management: Directed operations management for the local office, ensuring efficient workflow, resource allocation, and adherence to organizational policies. ● Process Optimization: Streamlined office operations to improve efficiency, reduce errors, and enhance productivity in handling IP services. ● Compliance and Risk Management: Ensured compliance with legal and regulatory requirements in all IP-related activities, mitigating risks and protecting client interests. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Client Relationship Management: Managed relationships with a diverse client base, including corporations, institutions, governmental bodies, universities, and individual clients worldwide. ● Intellectual Property Consultancy: Provided expert consultancy on Intellectual Property matters, assisting clients in protecting and prosecuting their IP rights effectively. ● Training and Support: Offered training and support to clients on IP processes and procedures, ensuring they are well-informed and capable of managing their IP portfolios.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Strategic Planning: Built and executed long-term selling strategies, ensuring alignment with business objectives and market trends. ● Business Model Innovation: Identified new opportunities and initiated innovative business models to drive growth and competitive advantage. ● Target Achievement: Executed sales strategies effectively, consistently delivering on set business targets and KPIs. ● Product Management: Managed product lifecycle from conception to launch, ensuring market readiness and competitive positioning. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Business Priority Management: Performed assigned duties based on business priorities and organizational needs, ensuring optimal resource utilization and operational efficiency. ● Stakeholder Engagement: Engaged in stakeholder management at industry events, fostering relationships and gathering insights to inform strategic decisions. ● Organizational Culture: Embraced and promoted the culture of the organization, adhering to global business practices (GBP) and ethical standards. ● Process Optimization: Streamlined operational processes to enhance efficiency and support the execution of business strategies. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Customer Satisfaction: Driven high levels of customer satisfaction by understanding critical customer challenges and applying a solution-based approach to address their needs. ● Key Account Management: Built and maintained strong relationships with key accounts, ensuring continuous engagement and support throughout the sales process. ● Stakeholder Management: Identified and engaged multiple stakeholders within key accounts to ensure comprehensive understanding and alignment with customer needs. ● Solution-Based Selling: Applied a consultative sales approach to understand customer pain points and provide tailored solutions, enhancing customer value and loyalty.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Business Development: Executed business development initiatives as per the business plan within a designated geographical area, ensuring market penetration and growth. ● Target Achievement: Consistently reached and exceeded monthly and yearly targets through effective planning and execution of sales strategies. ● Technical Presentations: Conducted technical presentations to clients, demonstrating product capabilities and addressing specific client requirements. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Supplier Contract Management: Managed third-party contracts with suppliers and application construction companies, ensuring compliance, quality, and timely delivery. ● Resource Coordination: Coordinated resources effectively to support the implementation of business development plans and achieve operational efficiency. ●Process Improvement: Identified and implemented process improvements to enhance the efficiency and effectiveness of operations within the allocated area. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Client Engagement: Delivered large audience product presentations, effectively communicating product benefits and engaging with potential customers. ● Technical Support: Provided technical support and consultancy to clients, helping them understand and utilize products effectively. ● Relationship Management: Built and maintained strong relationships with clients, ensuring high levels of satisfaction and loyalty.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Land Purchasing Management: Oversaw land purchasing management in targeted areas to develop quarry exploitations, ensuring strategic site acquisition. ● Investment Presentations: Prepared and delivered top management presentations on investment opportunities, project progress, and financial projections. ● AutoCAD Plans Building: Managed the creation and development of plans in AutoCAD based on topographic surveys, ensuring accurate and detailed project designs. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Third-Party Partner Management: Coordinated and managed third-party partners, including contractors and suppliers, to ensure project milestones and quality standards were met. ● Topographic Work: Supervised topographic work to inform project planning and ensure alignment with site conditions and regulatory requirements. ● Operational Planning: Developed and implemented operational plans for quarry exploitation projects, ensuring efficient use of resources and adherence to timelines. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Stakeholder Communication: Engaged with top management and stakeholders, providing regular updates on project status, addressing concerns, and aligning on project goals. ● Consultancy and Support: Offered expert consultancy and support to stakeholders, helping them understand the technical aspects of land purchasing and quarry development. ● Investment Justification: Articulated the value and potential of investment opportunities to stakeholders, fostering trust and securing buy-in for projects.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Store Openings: Led the development of company operations by opening stores in targeted locations, ensuring strategic growth and market penetration. ● Site Selection: Identified and evaluated commercial locations for new stores through thorough market prospecting, ensuring optimal site selection. ● SOP Development: Created Standard Operating Procedures (SOP) for new units to ensure consistent and efficient operations across all stores. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Store Operations Management: Managed daily operations of new stores, ensuring compliance with company standards and optimizing store performance. ● Sales Management: Directed store chain sales management, implementing strategies to achieve sales targets and enhance profitability. ● Real Estate Negotiation: Negotiated real estate rental contracts, securing favorable terms and conditions for new store locations. ● Recruitment Process Management: Managed the recruitment process for new stores, building and leading teams to support store operations and growth. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Team Building and Training: Recruited, trained, and supported new hires, ensuring they were well-prepared to deliver excellent customer service and meet operational standards. ● Customer Experience Enhancement: Focused on improving customer satisfaction by ensuring new stores were staffed with well-trained, customer-focused employees. ● Stakeholder Communication: Maintained clear communication with stakeholders regarding store openings, operational progress, and sales performance.

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Project Management: Managed national outdoor advertising sales projects, overseeing all phases from initial authorization and guidepost setup to contract closure. ● Customer Database Development: Built and consolidated a comprehensive customer database in the allocated area, ensuring accurate tracking and effective project execution. ● Authorization and Setup: Handled the authorization processes and coordinated the assembly of guideposts with advertising panels, ensuring compliance and timely completion. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ● Network Development: Developed and expanded the network of guideposts with advertising panels, enhancing the reach and visibility of advertising efforts. ● Sales Management: Directed national outdoor advertising sales, implementing strategies to achieve sales targets and maximize revenue. ● Operational Coordination: Coordinated with various teams to ensure seamless operations, from obtaining necessary permits to the physical installation of advertising panels. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ● Client Relationship Management: Maintained and strengthened relationships with customers throughout the project lifecycle, from initial contact to contract closure. ● Customer Engagement: Engaged with clients to understand their advertising needs, providing tailored solutions and ensuring high levels of customer satisfaction. ● Contract Negotiation: Managed contract negotiations, ensuring favorable terms for both the company and the clients, and facilitating smooth project completion.