Victor Akpan
Customer Retention Manager
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer Retention Manager with 8+ years of experience across telecoms, banking & insurance industries. Successfully manage teams of 12+ professionals and leverage CRM tools to drive customer satisfaction and retention. Specializing in strategic relationship building, team training, and onboarding processes that boost client loyalty and business growth.
Work experience
Customer Retention Manager
Hygeia HMO
Nov 2021 - Present
5 years
Lagos, Nigeria
Accomplished Sales Executive and Customer Service Operation Lead with over 8 year hands on experience in the telecoms, banking and insurance industry. > Fully knowledgeable in use of CRM, MS word and other customer service operational tools. > Experience managing team of professional staff(team of at least 12 members) Successful professional with in-depth customer service and training experience, seeking a position in an organization to impact with my experiences and knowledge and grow a rewarding career. Strengths include: Leadership Marketing Training Patience Listening Time Management Relationship Building Onboarding and Retention
Assistant Team Manager
Access Bank Comtact Center
Mar 2020 - May 2022
2 years 3 months
Lagos, Nigeria
Education
University of Lagos
B.Ed Science and Technology Education
2005 - 2010
5 years 1 month