Victor DULIEU

Internal activities (in addition to consulting) - Animate business meeting with sales teams to present Thiga’s offers (inhouse and consulting missions) - Write blog articles - In charge of the internal consultants training program (0.5 day per month for 60 consultants) - Recruitment: applicants’ interviews (15 people interviewed) and case study definition

I led the team in charge of the checkout funnel UX optimizations (5 front end and 2 back end devs). We were working closely with the 3 UX designers and user researchers to find the more relevant solutions on key optimizations identified in user research and user feedback tools (Chattermill), analytics tools (Amplitude) and recording tools (Hotjar). The idea was to take advantage of a technical migration (from vanilla js to react) to define the solution that would meet user desirability, business objectives and tech feasibility.

Thiga conducted an assessment to identify major projects to carry out to establish and promote the vision from the Le Ciseau and Flexy merger (https://www.kiute.fr/) and in fine benefit from both former teams strengths. The following themes were prioritized and initiated within workshops : 1/ Align teams on a shared product vision 2/ Clarify roles and responsibilities within and between teams (product and tech) 3/ Define and adopt common product development processes 4/ Strengthen product discovery and user research approaches

- Organizations and people assessment - Recommendations and actions plan: trainings and coaching, workshops to improve roadmap definition, product delivery and product vision, etc.

- Organizations and people assessment - Recommendations and actions plan: trainings and coaching, workshops to improve roles definitions, committees, OKR definition, etc.

Facing the COVID-19 pandemic, the French Government built an information site (https://www.gouvernement.fr/info-coronavirus) to explain to the French citizens major orientations. Thiga has voluntarily helped the teams to optimize the UX (web et mobile) and improve product practices: 1/ Identify UX improvements via an audit 2/ Prioritize optimizations based on user data (AT Internet & ContentSquare) 3/ Wireframing with 3 designers (web and mobile responsive) Coaching: Implement the relevant practices based on Agility (daily meeting, validation protocol of the wireframes, testing)

Support teams towards the adoption of the agile methodology: - Junior POs coaching around agility best practices and key deliverables - Lobbying within the business departments to generalize practices: value-driven roadmaps (RICE); implementation of user tests; benchmarks generalization; etc. Build a MVP around user value - Journey maps refining to define MVP features (including Stripe integration) - Organize the instruction method to activate / deepen the MVP and stabilize the decisions - Translate the functional guidelines into user stories (both on API and front-end) - Manage the development team (internal and external teams) and rituals Put under control transversal projects (Brexit; tax refunds; Louis Vuitton integration; etc.) - Manage the impacts analysis of cross subjects on every workflow - Implement a design board to mature the choices before assignment to the teams https://www.24s.com/en-fr/

Sphere Product Manager (reinsurance SaaS platform), roadmaps and backlog management, user research, and product owners coaching. https://www.kametventures.com/

- SNCF Réseau (French railway operator): user journey evolution and consistency coordinator for every train coordination IT Tools, Train Traffic Management Evolutions Program. - Confidential: product discovery (design thinking) coordinator for an IOT industrial product, user journey, EPICs conception, backlog prioritizing. - Internal responsibilities: recruitment, business development, blog articles writing, business schools classes animation (Audencia), and monthly internal newsletter leader.

- La Poste Group (French postal service operator) – Factéo Project: product owner on 6 mobile applications and 2 SaaS platforms. SCRUM methodology: user research, products roadmaps management and et backlogs prioritizing, US writing and sprints testing, users training. - Engie : professionals clients rentention strategy leader, rentention processes definition, call centers teams training and KPIs steering

I worked directly with the Director of Marketing and Communication at Global Technology Services of IBM France, on the following tasks: - Analyse of the performance of the marketing plan in 2013, measuring the performance with Siebel CRM. - Built the 2014 campaigns plan with sales teams from different divisions, taking into account the KPIs chosen. - Project management and international partnerships (Evian Championship, Multi-client Study Tour to Singapore in IBM Inerconnect ...). Regular reporting to the Global Technology Services General Manager of IBM France Rémi Lassiaille. - Digital and inbound marketing, to support teams and offerings on Cloud and Security markets in France.

Strategic Marketing: Market Research on the France's Northeast region for technical support offerings. Competitive intelligence Created a customers and partners data base. Operational Marketing: Development and sending of commercial mailings. Project Management. Created marketing assets (brochures, mail bodies ...) Sales: Opportunity follow up (phoning, front office). Supported technical teams and business partners through media created.