Vinay B.

- Responsible for defining and documenting business requirements for Proximus’ new provisioning system - Review functional design proposed by system vendor - Define business acceptance scenarios and coordinate UAT testing with end users of the new system - Provide company-wide support in initiatives and projects with a high process impact - Aim at process reusability and provide opportunities to improve by challenging requirements

- Responsible for documenting current way of working for different functions within the General Secretariat of the Council (European Council/ Council of the European Union). - Identify issues with the current way of working and propose potential solution(s). - Define Role matrix to describe each stakeholder and organizational unit’s involvement in the new way of working. - Prepare Statement of Work (SoW) to highlight scope of work, deliverables to-be produced, stakeholders involvement and planning to meet the agreed timelines.

As Customer Journey Expert for ING Belgium, my job responsibilities included: - Providing support towards migration to ING Belgium’s KYC automation tool - Raising CRs related to new or changed regulatory requirements and towards fixing bugs - Providing day-to-day support to KYC analysts related to KYC business processes

As Senior Business Analyst for Bell Canada, was responsible for: - Identifying and analyzing Process and System impacts per release level and documenting the same as part of SIPOC document. - Creating End-to-End Data Flow Diagrams (DFD) to capture system and interface impacts. - Reviewing System Design Specification, Test Strategy, Test Plans and Test cases to ensure coverage of all possible business scenarios. - Providing Business Analyst support during System Integration Testing (SIT), End-2-End (E2E) Testing, Deployment, User Acceptance Testing (UAT) and Normalization phase.

As Lead Business Process Analyst for Bell Canada, was responsible for: - Identifying, analyzing and documenting Process impacts/changes related to client's Ordering systems per release level and communicating the same to Bell client's operational teams. - Doing Front Door Assessments and sharing Scope of work, Time and Cost required to deliver work products to the client. - Following-up with client's management team to get work approvals on time. - Leading IBM's Business Process Analyst team. Responsibilities included managing resources labor claims and maintaining quality and timely delivery of their work products. - Sharing Business Process Analyst team Weekly Project Log, Project Status report and Work forecast with IBM and client's Executives. - Sharing Business Process Analyst team Monthly Invoice Report with client's Project Managers and account managers within IBM. As Business Process Modeler and Lead System Engineer for AT&T, was responsible for: - Assisting Client and internal stakeholders (IBM) in documenting, reviewing and formalizing Business Requirements, System Requirements, High Level Design, Application Design and use Scorecard based reviews like Business Requirements Review (BRR), Systems Requirements Review (SRR), Critical Design Review (CDR), Test Readiness Review (TRR) to ensure high requirement and design quality, low number of requirement and design defects and reduced Change Requests (CRs) during the testing phase. - Modeling End to End Business Process flows and creating Context Diagrams and Interface Matrices per release level - Conducting Joint Testing Workshops to make sure End-to-End Testing is covering all possible Business Scenarios. - Responsible for leading a small team of BPM resources which involved mentoring, deliverables review and ensuring quality and timely delivery of their work products