VINAYAK JOSHI

● Experienced Zscaler L2 TAC with hands-on expertise in setting up Zscaler for customer internet traffic and providing troubleshooting and customer support. ● Comprehensive understanding of Zscaler components, including NSS, VZENs, PZENs, and various security features such as DLP, Sandbox, Malware protection, and Authentication protocols. ● Skilled in configuration and troubleshooting of ZIA, NSS, VZENs, PZENs, ZCC, DNS, SSL, TCP, IPsec, GRE, etc. ● Participating in 24x7 support operations and on-call rotation. ● Handling Premium and Premium Plus (Top100 & CAP Account) Customers. ● Capable of handling escalations and assisting customers with reproducing the issue and troubleshooting. ● Participates in ongoing training programs and mentors other engineers on troubleshooting and case management skills. ● Committed to writing KB articles and maintaining KPI and SLA.

●Troubleshoot and resolve system, network, and CCTV-related issues. ● Configure and deploy access points based on organizational requirements. ● Install and set up new surveillance cameras. ● Replace and maintain network cabling for optimal performance.

Worked as a freelance network engineer for Kalpana Technovation, where I was responsible for visiting client sites to troubleshoot and resolve system and network-related issues.