VINCENT ARMAH AKENYAH
Business Analyst
Salary / Daily rate
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Business Analyst with 5+ years of financial services expertise and proven track record in data analysis and KPI optimization. Specialized in credit analysis, customer relationship management, and research across economics, finance, and business sectors. Ready to deliver actionable insights and streamline your business processes for measurable growth.
Work experience
Business Analyst
ROAACCU(Rubber Outgrowers and Agent Association Co-operative Credit Union)
Jan 2023 - Present
3 years 10 months
Agona, Ghana
Assess and examine institution products, including loans and investments. Collects and analyzes data and evaluates how the products resonate with consumers and their feedback on the products in order to get the best products out there for our consumers. Research into key performance indicators of the institution. KPI's such as customer satisfaction and revenue growth. cost reduction, etc. Act as an intermediary or relationship officer between our consumers and the financial institution, and that gives me firsthand information in resolving customer grievances. Act as the first point of contact for customers with any issue regarding the institution's businesses that they conduct.
Research Assistant
FreelanceFreelance
Jan 2019 - Mar 2024
5 years 3 months
Hybrid
Literature review and data analysis into fields such as economics, education, psychology, finance, and business.
National Service Person
GCB Bank PLC
Nov 2021 - Dec 2022
1 year 2 months
Takoradi, Ghana
Card verification, report writing, data compilation, IT-related problem solving, customer relations, branch work, and any other task assigned to me.
Credit Assistant
Ahantaman Rural Bank Ltd.
May 2019 - Aug 2019
4 months
Agona, Ghana
Data base management, credit analysis, and report writing.
Education
University of Cape Coast
Bachelor of Science - BSc
2017 - 2021
4 years 3 months