Vincent Boucard

– Gathering, formalizing, and framing business requirements; coordinating with IT and Data teams – Building Power BI dashboards and defining a data-driven strategy – Creating the knowledge base and structuring key operational processes – Leading projects with a direct impact on service quality and operational efficiency – Deploying an Al-based technician route optimization solution (efficiency & SLA improvement)

– National oversight of installation and maintenance activities – Full reorganization of regional units (coordination, processes, performance management) – Change management and handling of sensitive HR cases – Negotiation of a vehicle fleet contract generating €1M per year in cost savings

– Leading critical incident response (expert coordination, rapid decision-making) – Managing internal, external, and media communications during major incidents – Conducting structured post-incident reviews and defining corrective action plans – Designing operational KPIs and SLA monitoring frameworks – Owning and maintaining the major incident management process – Leading B2B operational improvement projects

– Creating the FTTx Support team and defining associated processes – Designing operational KPIs, procedures, and subcontractor governance committees – Leading ITSM system enhancements and VoIP integration (onshore & offshore) – Deploying proactive alerting systems (network power & cooling)

– Creating the FTTx knowledge base and formalizing incident management processes – Acting as an interface between operations and deployment teams to align network practices and priorities – Producing operational dashboards and internal communications to support project steering