Vincent DUFAUR

• Develop and support market performance along with an elevated in-store client experience • Pilot the 360° strategic action plan for wholesale stores • Train and coach new talents & spread the new client promise • Lead and support an efficient CRM strategy to recruit new clients and develop VICs

• Lead & develop a team of 15 talents in a winning mindset to exceed sales targets • Drive a successful second store opening coaching the team on the new client journey • Dig and negotiate fruitful partnership to leverage the store profitability

• International Sales Director responsible for profit growth from existing accounts in events, corporate and leisure segments in key markets - Europe, Middle East, US, UK, Russia and Australia. • Delivered and implemented strategic sales plans with +4% revenue growth. • Maximise revenue growth and improve business performance with impactful sales opportunities. • International tradeshows (ILTM, EIBTM, US Deluxe Agencies, ATM, Rendez-vous en France, IMEX) • Team management (20 people): procedures, customer care, recruitments, performance interviews, guest experience and coaching.

• Targeted sales actions and prospection of new contracts (MICE & Corporate) • Key contact for all luxury clients’ events ensuring client experience from A to Z. • Corporate accounts development (+70 accounts): prospection, negotiation, animation. • Communication and guidance during the brand switch from Sofitel to MGallery • Oversee embassies & institutional delegations in the respect of each specific protocols.

• Managing two key portfolios: Entertainment & Fairs Markets (1200 K€). • Sales actions plan focused on strategic fair trades (Air show, Euro PCR, Eurosatory, SIAL…) and key entertainments accounts (Holiday on Ice show, dance & records companies, TV & press shooting): prospecting, needs analysis, proposals and operational follows ups. • Defining budget on both segment and competition surveys.

• Prospecting & qualification of the MICE segment (500 KE). • Executing all the operational aspects of each business booked (proposal, logistic, welcoming, support and follow up). • Participation at MICE events (Réunir, Bedouk) and loyalty program ambassador.