Vishwasini Bangalore Raghuramarao

• Preparing the Master Project plan and track with respect to Schedule • Preparing the mini detailed Project plan • Forecasting the resources, revenue and cost using E-Monitoring tool • Tracking the Project – Conducting Daily stand up calls, meetings with client and following up the actions with respect to the delivery dates • Invoicing – Invoicing for the whole BAB engagement and for all the projects -T& M and FB • Reporting to Client: Modification/updating documents and sharing it with client weekly and monthly. • Creating and Tracking RAID, RACI, Deliverables Tracker etc.

• Forming processes in line with ITIL for the New SDP working model – Major Incident Management, Incident management, problem Management, change Management processes from start to End • Work Flow, Descriptions, SLAs, RACI Matrix, Communication Model creation for all the ITIL processes to work on new SDP model. • Preparing the Master Checklist for Audit and for the Production GO LIVE • Configuration Management - Folder Structure, naming, access, and version definitions required for managing the documents • Preparing Runbook template, Top Management Status Report Template and Supporting the team in reporting the status to the top management in weekly and Bi -weekly status • License Management Process work flow creation in the Confluence and status report to top management. • Tracking the JIRA Project plan using Dashboards – parental link, start and target date, product area, Assignee updating. • Training different teams involved in the migration on the new processes for new working model • Conducting Dry Runs before the Production GO LIVE and incorporating the Lessons Learnt • Modification of all the documents with respect to new working model and Service case update as a part of Operations readiness.

• Client Facing Change and Process Manager - for all communications between Capgemini and client • Responsible for Change, Incident and Problem tickets from the Start to Completion • Tracking and Obtaining Approvals from customer – Effort and cost estimation for each Normal Change, Functional Design, UAT, Closure approvals which are required for the Audits. • RCA preparation and share for P1 Incident and Problem tickets • Tracking the SLA/KPI for the Incidents • Analyzing the requirements and Forecasting the SAP resources required for the year – to maintain the pyramid structure • Managing 25 – 30 resources team, feedback handling from the customer, resolving the issues related to competency and other Project management related issues. • Involved in ITSM to SERVICE NOW Migration - tracking of the tickets using the tool.

• Client facing role - Meeting different stakeholders/Client managers -procurement team, client managers, competency heads to get the requirements • Co-ordinating with different BUs to get the resources and dealing with sub-contractors /Vendors • Analyzing the requirements and Forecasting the resources required for the next two months • 50 – 100 + resources, timecard approval, feedback handling from the customer, resolving the issues related to competency and other issues. • Responsible in Onboarding the resources between Capgemini and Philips • Ensure Compliance in the Timesheet closure for all the resources in the given month. • Responsible for the SOWs/ I-SOWs /contract signing with Client/vendor • Experience in being part of 60 million RFP and several Client Visits • Workshop and Client Visit handling – Philips and Signify client visits • Taking Interviews to check the communication and other skills to fill the requirements in the projects, Resourcing the Time and Hire and fixed bid projects

• Calculating the invoice amount for all the FB and T&M projects • Ensure Compliance in the Timesheet closure for the month • Forecasting the resources for the next 2 months using SMART tool • Co-ordinating with the finance team and checking of the Cost, effort and required documents for the invoice generation. • Tracking and reporting the revenue/status of all the projects using different dashboards and charts Responsible for the SOWs – contract signing from Client

Operations Manager, Metrics and Compliance Lead for Johnson & Johnson customer • Responsible for daily execution of defined operational process . • Adhering and following the defined SOP and SLA to ensure Compliance for the JnJ ODC and SPC for ODC audit • Basic Due Diligence of the Metrics for the entire Sogeti Business Unit - Johnson and Johnson customer • Assist the team in achieving deadlines and ensuring smooth functioning of the process. • Ensure Compliance in operating procedure and process for the IT projects • Participating in the project compliance related Audits of Johnson & JohnsonEnsuring the right set of documents and operating procedure for the projects that are critical to the customer • Co-ordinating with the resource management team to get the right resource for the critical IT projects of Johnson and Johnson • Calculation and checking of the Cost, effort and schedule adherence of all the projects across the business unit • Calculating the defect leakage between SIT and UAT test reports • Calculation of the Incident tickets, SR tickets • Tracking and reporting the status of all the projects using different dashboards and charts • Consolidating the metrics and reporting to the management with monthly and Quarterly calculations • Procurement of Purchase Order required for the background verification. Background verification report for the Johnson and Johnson Headcounts

• Daily stand ups - assisting in removing the barriers for successful implementation of tasks in hand. • Knowledge on searching relevant documents from public domain • Arranging and conducting the knowledge sharing sessions, team meetings, huddles for process update as required, recording the actions and follow up for the completion. • Preparing Organization Charts/Reports to be presented at the different forums. • Hands on experience in Share point and RTC as repository. • Preparing the required dashboards to display during the customer’s visit.