Vivek Devrukhkar

– Steering efforts as a Consultant for TCS working for the Landmark Group project, managing L1 support for all LMG warehouses (15+ warehouses and 190+ stores). – Additionally analyzing IT application and infrastructure projects for the O Mega DC Warehouse, a fully automated, 5-storey facility located in the Jebel Ali Free Zone, Dubai. – Supervising application development, UATs, & customer rollouts, ensuring issuance of User Acceptance Certificates. – Facilitating project planning, execution, monitoring, and closure. – Providing application support across offices, stores, and warehouses for systems including ReSA, ORPOS, SIM, RMS, WMS, and RPM. – Confirming timely resolution of application issues to prevent business disruption. – Liaising with corporate IT on major Oracle ERP (Oracle Retail) projects. – Ensuring accurate data capture and accessibility. – Conducting IT training sessions for employees. – Procuring IT hardware and software, assisting the maintenance team with equipment management & configuration. – Leading a technical team for troubleshooting IT infrastructure such as routers, switches, and firewalls. – Deploying and configuring server and client machines. – Advising on new hardware technology for long-term benefits. – Managing IT assets and replacing obsolete equipment within budget. – Maintaining and expanding office, store, and warehouse networks. – Coordinating with LMIT on networking for mail servers, terminal servers, and other servers. – Supervising Avaya system operations. – Monitoring network performance and reporting issues. – Administering network management and system operations, supervising the deployment, monitoring, and troubleshooting of robust IT networks, ensuring high availability, security, and minimal downtime. – Procuring IT equipment for new stores as per budget. – Ensuring IT readiness, including server setup, router and switch configuration, and application installation. – Setting up network cabling, MPLS, and ADSL connectivity. – Verifying application readiness on back office systems and POS machines. – Sustaining vendor relationships. – Orchestrating purchasing of software, hardware, and IT supplies. – Spearheading the annual IT budget for existing and new locations. – Ensuring adherence to the allocated IT budget with no deviations.

– As Assistant IT Manager and Head of IT Operations at Lifestyle, part of the Landmark Group, analyzed IT operations for the territory office, 45 retail stores, and 2 warehouses in the UAE. – Supervising application development, UATs, & customer rollouts, ensuring issuance of User Acceptance Certificates. – Facilitating project planning, execution, monitoring, and closure. – Providing application support across offices, stores, and warehouses for systems including ReSA, ORPOS, SIM, RMS, WMS, and RPM. – Confirming timely resolution of application issues to prevent business disruption. – Liaising with corporate IT on major Oracle ERP (Oracle Retail) projects. – Ensuring accurate data capture and accessibility. – Conducting IT training sessions for employees. – Procuring IT hardware and software, assisting the maintenance team with equipment management & configuration. – Leading a technical team for troubleshooting IT infrastructure such as routers, switches, and firewalls. – Deploying and configuring server and client machines. – Advising on new hardware technology for long-term benefits. – Managing IT assets and replacing obsolete equipment within budget. – Maintaining and expanding office, store, and warehouse networks. – Coordinating with LMIT on networking for mail servers, terminal servers, and other servers. – Supervising Avaya system operations. – Monitoring network performance and reporting issues. – Administering network management and system operations, supervising the deployment, monitoring, and troubleshooting of robust IT networks, ensuring high availability, security, and minimal downtime. – Procuring IT equipment for new stores as per budget. – Ensuring IT readiness, including server setup, router and switch configuration, and application installation. – Setting up network cabling, MPLS, and ADSL connectivity. – Verifying application readiness on back office systems and POS machines. – Sustaining vendor relationships. – Orchestrating purchasing of software, hardware, and IT supplies. – Spearheading the annual IT budget for existing and new locations. – Ensuring adherence to the allocated IT budget with no deviations.

– Steered efforts as Senior Application Support Analyst at one of the leading retail organizations under the DubaiWorld group in the Middle East, which operates over 15 stores across the UAE. – Provided techno-functional support for RMS, ReSA, RPM, ReIM, RIB, and SIM systems. – Led a team of 4 technical consultants, guiding them in ticket resolution and root cause analysis. – Generated sales reports (daily, weekly, monthly, yearly) for top management within agreed timelines. – Supervised weekly issue reporting, work assignment, and timely resolutions. – Monitored RIB messages daily and utilize the Appworx scheduling tool. – Managed annual stock count and resolved finance interface issues between Oracle Retail and OFA (AR, GL). – Prepared documentation and conducted on-site user training. – Collaborated with IT audit teams, implementing recommendations. – Supported end-to-end Oracle Retail implementation for Retailcorp Nakheel and led the upgrade from 12.0.3 to 12.0.11 for Oracle Retail apps and 360 Commerce.