Vladimir Kosturski
Senior Service Delivery Manager
2 recommendations
Salary / Daily rate
2 people recommend
Bitola, North Macedonia
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Senior Service Delivery Manager with 15+ years expertise in telecom project management and system implementations. Led 40+ employee teams, delivered NGOSS systems for T-Mobile, and managed municipal infrastructure projects. Certified micro1 consultant specializing in service delivery optimization and ITIL-based process reengineering for enterprise clients.
Work experience
Project Management Consultant
Self-employedFreelance
Jan 2025 - Present
1 year 10 months
Bitola, North Macedonia
Endava
Sep 2022 - Jan 2025
2 years 5 months
Skopje, North Macedonia
Senior Service Delivery Manager
Jan 2023 - Jan 2025
2 years 1 month
Skopje, North Macedonia
Service Delivery Manager
Sep 2022 - Jan 2023
5 months
Skopje, North Macedonia
Deputy Head of Department
Municipality of Bitola
Dec 2019 - Oct 2022
2 years 11 months
Gradsko, North Macedonia
Project Management Consultant
Municipality Bitola
Mar 2018 - Oct 2022
4 years 8 months
Macedonia, OH, USA
Project manger for development of gassification system and telecommunication network in Municipality of Bitola.
Ericsson
Jul 2016 - Mar 2018
1 year 9 months
Bitola, North Macedonia
FIeld Operations Team Lieder
Jul 2016 - Mar 2018
1 year 9 months
Bitola, North Macedonia
*Team lieder for field operations, responsible for 40+ employees
MSTOP&MSDP Project Manager
Jan 2017 - Dec 2017
1 year
Bitola, North Macedonia
*Implementation of MSDP WFMS *Implementation of MSTOP Operational Processes
Makedonski Telekom AD
Jun 2011 - Jul 2016
5 years 2 months
Skopje, North Macedonia
Program manager for implementation of Alarm Umbrella and Trouble Ticketing systems in T-Mobile
Jun 2011 - Jul 2016
5 years 2 months
Skopje, North Macedonia
*NGOSS implementation in Telekom and T-Mobile *Automation of assurance domain (ITILv3) *Business Process Reingeneering *Event management
Project Leader for Implementation of TT System
Jun 2011 - May 2016
5 years
Skopje, North Macedonia
Implementation of Trouble Ticketing system (IBM TSRM) in Telekom and T-Mobile Macedonia for controling Incident and Problem management processes based on ITILv3. Incident and Problem management business process reingeneering.
Project Leader in DT for SSC NOC
Aug 2012 - Mar 2013
8 months
Macedonia, OH, USA
*Shared Service Center NOC in DT *Analysis tools, processes for all DT NOC's
T-Mobile
Jan 2008 - Dec 2013
6 years
Bonnell, IN 47022, USA
Member of OSS Arhitecture Concil in Deuche Telecom
Jun 2011 - Dec 2013
2 years 7 months
Bonnell, IN 47022, USA
DT OSS AC is DT international council with 12 members . Dr. Wolfgang Wolkwr is chairman. Main activities are developement of NGSSM (DT NGOSS) and NGCRM.
RAN O&M manager
Jan 2008 - Jan 2013
5 years 1 month
Bitola, North Macedonia
*E/// Radio Access Network Operation and Maintenence *2G, 3G, Repeaters, Micorwave, DEA
Core team member for implementation of AU and TT
Feb 2010 - Jul 2011
1 year 6 months
Skopje, North Macedonia
*Implemantation of Alarm Umbrella and Trouble Ticketing system in T-Mobile
Project leader in T-Mobile International
Dec 2008 - Mar 2010
1 year 4 months
38723 Seesen, Germany
* T-Mobile International Project in SEE for Incident management best practice in NOC area. *International team (Macedonia, Monte Negro, Croatia, Hungary, Slovakia , Poland, Germany and Austria) visit each NOC and using Six Sigma made banchmark. Direct reporting line to T-Mobile CTO
Project Member T-Mobie International
Mar 2008 - Aug 2008
6 months
Thale, Germany
SMC Incident Management Best Practice. Banchmark each SMC in NatCo (Tooling landscape, processes, sklils, rosters).Direct reporting line to T-Mobile CTO
OSS System Engineer
T-Mobile
Sep 2001 - Oct 2004
3 years 2 months
Skopje, North Macedonia
*OSS System Administration *UNIX scripting *SQL *Aplication development *Project Management
PSTN Network Designer
Makedonski Telekom AD
Sep 1998 - Oct 2001
3 years 2 months
Bitola, North Macedonia
*PSTN Acces Network Design *Project management *Execution Supervising
Education
PCEB via Integra Sollution
ISO 20000 lead implementer
2012 - Present
14 years 10 months
UTMS - Skopje
M.Sc. (Master of Science )
2010 - 2012
2 years 1 month
Six Sigma in DT
Full PMGB certification
2010 - 2011
1 year 1 month
Univerzitet 'Sv. Kiril i Metódij' in Skopje
BsC Electrical Engineering
1988 - 1996
8 years 1 month
Gimnazija Josip Broz Tito Bitola
1984 - 1987
3 years 1 month
Licenses & certifications
Certified by micro1 as Senior Service Delivery Manager/Scrum Master
Issued: Dec 2024
Scaled Professional Scrum™ (SPS)
Issued: Oct 2024
Prompt Engineering for AI Applications
Issued: Sep 2024
Professional Scrum Master™ I (PSM I)
Issued: Jul 2024
Professional Scrum Master™ II (PSM II)
Issued: Jul 2024
ITIL4 Foundation
Issued: Apr 2023