Walid Kadem
Freelance COO | Transformation | Customer Success
2 recommandations
Salaire / Taux journalier
2 personnes recommandent
Paris, France
Freelance, ouvert au CDI
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Expertises
Langues
À propos
Introduction
Freelance consultant in Strategy, Operations, and Customer Success with 12+ years of experience in scale-ups and international environments. I help organizations drive transformation, improve operational performance, and scale globally by structuring programs (PMO, governance, change), optimizing processes and margins, and building high-performing Customer Success & Care organizations. With a strong data-driven mindset (P&L, KPIs, BI), I ensure execution and measurable business impact.
Expérience de travail
Freelance
FreelanceFreelance
mars 2024 - Présent
2 ans 8 mois
Paris, France
Core Expertise: • COO-as-a-service: organizational structuring, cost optimization, process & performance improvement • PMO & Transformation: budget management, governance, executive reporting, change management • Customer Success & Care: client strategy, retention, NPS/CSAT, team building, process design • International Scaling: expansion, market launches, post-merger integration • Data & Performance: BI dashboards, KPI tracking, P&L management, data-driven culture Past missions: • Optimized customer service and revenue management for a B2B travel agency • Designed and launched a coffee shop concept (business plan, go-to-market, customer experience strategy)
Chief Operating Officer
Flatsy
avr. 2023 - Présent
3 ans 7 mois
Paris, France
• Led Customer Success, Operations & Data teams • Diversified business with the launch of the Flat Inspection product line • Improved gross margin and structured successful tender processes
FRANCE COMEX
Gorillas
mars 2021 - oct. 2022
1 an 8 mois
Paris, France
• Head of Expansion: opened 28 sites across 10 cities in just 6 months • Head of People: managed HR operations for 1,300 employees • Strategic Project Director: led Frichti post-merger integration, governance & cost optimization • Regional Head: full P&L ownership for Île-de-France region (20 stores)
COMEX
Finalcad
sept. 2017 - mars 2021
3 ans 7 mois
Paris, France
• Chief Data Officer: delivered strategic dashboards for executive committee & investors • VP Customer Care: drove transformation to a freemium model, boosting adoption & retention • VP PreSales & Customer Success: structured 30+ person teams, implemented processes, and set up outsourcing
Formation
HEC Paris
Mastère Strategic Management
2011 - 2012
1 an 1 mois
Concordia University
Microeconomy
2010 - 2011
1 an 1 mois
ECE. Ecole d'ingénieurs. Engineering School.
Engineer's degree
2008 - 2011
3 ans 1 mois
Licences et certifications
Product Led Growth
Délivré le : sept. 2022