waqas qureshi

Managed the Joiner, Mover, and Leaver (JML) lifecycle across platforms like HCL and IAG, coordinating role changes, access modifications, and lifecycle events in line with RBAC guidelines. Created, maintained, and reviewed JML forms within IAG, proactively identifying access gaps, validating user roles, and coordinating with cross-functional teams to support seamless access transitions for business users. ● Executed user onboarding and offboarding activities by processing access requests, creating and disabling accounts, and ensuring access rights followed internal security policies. ● Handled access requests and provisioning tasks, resolving access-related issues and discrepancies to ensure accurate entitlement management and support secure access controls. ● Handled privileged access and special access provisioning requests, ensuring they followed internal approval workflows and maintaining clear records to support access transparency. ● Administered privileged access and identity lifecycle tasks across multiple platforms, including CyberArk for privileged account management, RSA Console for token management (creation, disabling, reassignment), RACF Mainframe environments for user account creation, deletion, access revocation, and Active Directory for user/group management, role assignments, and access issue resolution in Egroup, Etest group, DMZ, and TDMZ environments. ● Provided comprehensive user access support for HCL Notes by managing user accounts, shared mailboxes, distribution group permissions, resolving login and synchronization issues, handling mail routing problems, and ensuring secure access in line with organizational policies. ● Handled all access-related queries and escalation emails by analyzing requests, resolving issues directly, or collaborating with infrastructure, IAM, and application teams to ensure timely resolutions and reduce user downtime.

Provided practical support to users, promptly addressing hardware and software issues related to Microsoft technologies, including Windows, Office 365, Active Directory, and Azure, ensuring minimal disruption to operations. Managed and prioritized support tickets, optimizing the resolution process for efficient problem-solving with a focus on Microsoft environments. Communicated technical information related to Microsoft systems to non-technical users, facilitating a better understanding of IT issues and solutions. Diagnosed and resolved hardware and software problems on desktops, laptops, and peripherals within the Microsoft ecosystem, showcasing a solid troubleshooting skill set. Maintained meticulous documentation of support processes and solutions, contributing to a comprehensive knowledge base.

Deployed new laptops (Dell) and configured Windows operating system, installed software, and tested synchronization of old HP laptops to new Dell laptops. Provided technical support to employees through a ticket-raising system, resolving issues related to software, internet, docking, and laptop issues (IDAM, JML). Installed and configured new docking stations and ensured their proper functioning, removing old docking stations. Wiping old laptops, Tablets PC and Desktop and cleaning all data. Returned leased equipment to the leasing company, ensuring that it was adequately cleaned and wiped off all data before being sent back. Maintained an inventory of new and old laptops, docking stations, tablets, and desktops in an Excel spreadsheet, verifying that everything was in order and recording any issues or changes.

Responsible for networking, design, installation, and maintenance services. Handled the networking, design, installation, and maintenance of PC hardware and software systems. Prepared, staged, and tested PCs to ensure they met the required specifications. Installed docking stations and set up new PCs for employees. Provided technical support to users and network administrators over the Teams and by email by using the SNOW Ticketing tool.Maintained the company's network infrastructure by performing regular hardware and software upgrades.Configured and tested new hardware and software to ensure proper functioning. Traveled to client sites for installs, deployment, and troubleshooting of PC hardware and software systems.Installed and operated Windows desktop and server operating systems for clients

Responsible for Drafting Monthly, Quarterly, and Annually Reports on Company financial metrics to assess successes and account for deficiencies and present all reports during the Internal meetings. Implementing the internal procedures of audits to reduce cost and increase revenue. Design and implement new processes in the finance system to make it more accurate and efficient. Prepared Income Statement, Balance sheet, and Cash Flow Statement. Reporting on the inflows from our financing partners into the funding, collection, and debt service bank accounts for housing projects. Managed payroll, keeping track of employee hours, overtime, and pay rates, entering information into spreadsheets, and creating reports for management.