Wayne Jordan
Spécialiste Support Client Bilingue
Salary / Daily rate
Nicosia, Cyprus
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Bilingual French-English customer service professional with 20+ years in FinTech and financial services. Expert in technical support, client onboarding, and SaaS platforms with proven success at Paymentology and TSYS. Specialized in customer experience optimization and complex problem resolution for international clients.
Work experience
Customer Service Specialist
Paymentology
Jan 2023 - May 2025
2 years 5 months
Dubai - United Arab Emirates
Skills: Technical Support · Customer Experience · Customer Support · Microsoft Word · Problem Solving · Product Support · Client Services · Customer Interaction · Customer Satisfaction · Customer Success · Customer Engagement · Build Strong Relationships · Written Communication · FinTech · Microsoft Excel · Customer Service · Troubleshooting · Soft Skills · Strategic Thinking · Software as a Service (SaaS) · Financial Services · Microsoft Office · Customer Service Representatives · Onboarding · Zendesk · Analytical Skills
Operations Technician II
TSYS
May 2008 - May 2022
14 years 1 month
Skills: Customer Experience · Microsoft Word · Problem Solving · Product Support · Customer Interaction · Customer Satisfaction · Customer Success · Project Management · Customer Engagement · Build Strong Relationships · Written Communication · FinTech · Microsoft Excel · Troubleshooting · Soft Skills · Strategic Thinking · Software as a Service (SaaS) · Financial Services · Microsoft Office · Onboarding · Daily Reports · Analytical Skills
Level 1 Helpdesk Executive
Opodo
Jan 2003 - Jan 2005
2 years 1 month
Hammersmith,London
Skills: Customer Experience · Microsoft Word · Problem Solving · Product Support · Customer Interaction · Customer Satisfaction · Customer Success · Customer Engagement · Build Strong Relationships · Written Communication · Microsoft Excel · Troubleshooting · Soft Skills · Strategic Thinking · Microsoft Office · Analytical Skills
Connect Managed Services
Jan 2000 - Jan 2003
3 years 1 month
Old Street,London
Systems Manager – Network Operations and Voice Services
Jan 2002 - Jan 2003
1 year 1 month
Old Street,London
Connect Managed Services previously known as the Connect Communications Group
Customer Service Support Agent
Jan 2000 - Jan 2002
2 years 1 month
Old Street, London
Connect Managed Services previously known as the Connect Communications Group
Travel Desk and after Sales Supervisor
Hayes and Jarvis Travel LTD
Jan 1996 - Jan 2000
4 years 1 month
Hammersmith,London
Skills: Customer Experience · Microsoft Word · Problem Solving · Customer Interaction · Customer Satisfaction · Customer Success · Customer Engagement · Build Strong Relationships · Written Communication · Soft Skills · Strategic Thinking · Microsoft Office
Gîtes de France
Jan 1993 - Jan 1996
3 years 1 month
Piccadilly,London
IT – Technical Support
Jan 1995 - Jan 1996
1 year 1 month
Piccadilly,London
Skills: Customer Experience · Problem Solving · Customer Interaction · Customer Satisfaction · Customer Success · Customer Engagement · Build Strong Relationships · Written Communication · Troubleshooting · Soft Skills · Strategic Thinking · Microsoft Office · Onboarding · Analytical Skills
TRAVEL AND SALES CONSULTANT
Jan 1993 - Jan 1995
2 years 1 month
Piccadilly,London
Skills: Customer Experience · Problem Solving · Customer Interaction · Customer Satisfaction · Customer Success · Customer Engagement · Build Strong Relationships · Written Communication · Soft Skills · Strategic Thinking · Microsoft Office
FRONT DESK RESERVATIONS & SALES CONSULTANT
Dolphin Square Ltd
Jan 1990 - Jan 1993
3 years 1 month
Pimlico,London
Skills: Customer Experience · Problem Solving · Customer Interaction · Customer Satisfaction · Customer Success · Customer Engagement · Build Strong Relationships · Written Communication · Soft Skills · Strategic Thinking · Microsoft Office
Education
University of Nicosia
Digital Currencies MOOC 2021
2021 - 2022
5 months
AVAYA University Uxbridge,UK
Interchange Intuity Audix training course
2003 - 2003
1 month
AVAYA University Uxbridge,UK
BTT808H2 (3011) Octel 200/300 Implementation & Maintenance
2003 - 2003
1 month
AVAYA University Uxbridge,UK
BTC801H (2011) Octel 200/300 System Administration
2002 - 2002
1 month
London Institute College For The Distributive Trades
IATA Air Travel I and II / IATA License Standard
1991 - 1992
1 year 1 month
London Institute College For The Distributive Trades
City and Guilds (ABTA) COTAC Level I and II
1990 - 1991
1 year 1 month
Lycée Felix Eboue
High School
1984 - 1987
3 years 1 month