William Chanika
Technicien Support Informatique
Salary / Daily rate
Blantyre, Malawi
Mobility: Johannesburg, Dublin
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
IT Professional with 2+ years experience in technical support, data management, and infrastructure maintenance. Proven expertise in REDCap, STATA, network administration, and cybersecurity protocols across insurance and research sectors. Ready to streamline your IT operations and deliver reliable technical solutions.
Work experience
Information Technology Support Officer
General Alliance Insurance Limited
Sep 2024 - Present
2 years 2 months
Blantyre, Southern Region, Malawi, Malawi · On-site
• Delivered technical support to staff by diagnosing and resolving hardware, software, and network issues, minimizing workflow disruptions and enhancing productivity. • Installed, configured, and maintained computer systems, printers, and peripherals, streamlining daily operations. • Managed user accounts, email systems, and access control, reinforcing network security and integrity. • Monitored and maintained IT infrastructure, including servers, routers, switches, and firewalls, ensuring optimal performance and high availability. • Conducted training sessions for users on software applications, IT best practices, and cybersecurity protocols, promoting effective system usage and data protection. • Coordinated with external vendors for the procurement, repair, and replacement of ICT equipment and services, ensuring cost-effective solutions. • Documented technical issues, resolutions, and support activities to track performance and continuously improve response times
Training and Research Unit of Excellence (TRUE)
Apr 2022 - Aug 2024
2 years 5 months
On-site
Data Officer
Apr 2022 - Aug 2024
2 years 5 months
On-site
• Designed and created electronic Case Report Forms (eCRFs) using REDCap, Survey CTO, and ODK with XML. • Collected and managed data using tablets and ensured data quality through rigorous cleaning processes. • Provided IT support service by triaging and resolving support requests from staff members via phone and email ensuring timely and effective solutions; including IT equipment maintenance and troubleshooting. • Administered data management tasks, ensuring accurate data entry and maintaining data integrity. • Analyzed data using STATA and Microsoft Excel, contributing to research insights. • Participated in routine meetings to discuss project progress and data management strategies. • Managed routine data collection, entry, and quality assurance using ODK Data Kit, Survey CTO, and REDCap.
Data Enumerator
Feb 2023 - Mar 2023
2 months
On-site
• Obtained informed consent from study participants and conducted data collection using tablets. • Administered questionnaires and conducted interviews to gather research data. • Participated in meetings to discuss data collection strategies and progress. • Conducted home visits to ensure comprehensive data collection.
Education
University of Greenwich
BSc(Hons)
2019 - 2021
2 years 9 months
John Paul II Leadership and IT Institute
ABMA Education Level 6 Professional Diploma
2017 - 2018
9 months
John Paul II Leadership and IT Institute
ABMA Education Level 5 Diploma
2017 - 2017
7 months
John Paul II Leadership and IT Institute
ABMA Level 4 Diploma
2016 - 2016
7 months