William Nakad

NegOptim is a Salesforce-based SaaS platform supporting commercial operations for major enterprise retail clients including Boulanger and Monoprix. • Manage enterprise client requests and platform enhancements from business requirement through development, validation and production release. • Collect and analyze business requirements and translate them into functional specifications, user stories, workflows and development tickets. • Use Salesforce and SOQL for functional analysis, data investigation and understanding of business processes. • Coordinate development, QA and business stakeholders across frontend/backend implementation, testing, defect resolution and release validation. • Manage priorities, defects, delivery follow-up and production readiness across ongoing platform enhancements. • Coordinate communication between clients, business stakeholders, development, QA and support teams. • Follow incidents and anomalies through the ticket lifecycle and ensure appropriate resolution and validation. • Improve documentation and ticket-management practices across the requirement-to-production lifecycle. Key clients: Boulanger | Monoprix Environment: Salesforce | SOQL | SaaS | Agile | Jira | QA | Release Management

• Led delivery of the Mappi Individual migration from SAS to Python, coordinating development, data, actuarial and business stakeholders. • Managed technical requirements, priorities, dependencies, issues, testing and delivery validation. • Coordinated anomaly resolution and production-support activities, achieving approximately 95% resolution. • Supported enterprise actuarial and financial projects for Covéa and CNP Assurances. • Developed reporting and analytics solutions using SAS Visual Analytics and Power BI, together with supporting documentation and user guides. Environment: Python | SAS | SQL | Oracle | Power BI | SAS VA | Databases | Agile

• Delivered technology and digital-transformation projects for businesses and entrepreneurial initiatives. • Translated operational requirements into digital workflows, business applications and technology solutions. • Coordinated development and implementation of mobile, web and operational applications. • Delivered projects involving mobile data collection, order management and business process digitization. Selected projects: Healthcare platforms | Order management | Mobile applications | Operational business tools

• Managed engineering activities for new and remodeled industrial plants across the Middle East. • Led technical design, process planning, coordination and commissioning activities from concept through implementation. • Coordinated technical stakeholders, customers and internal specialists to resolve project and operational issues. • Supported customer requirements, technical problem-solving and project execution across MENA.

Managed installation and validation of three automotive test benches for Renault, coordinating technical activities from installation through testing and validation.

• Mission at SPX Osny (France) from 08/2010 to 04/2011 (8 months): « Diagnostic software, Honda. » - Creating ECU (Engine Control Unit) data files and testing them on Honda cars, in order to accomplish software used to diagnose car anomalies by garage mechanic. - Technical environment: Specification's analysis, XML files, CAN network. • Mission at Sagemcom Bayonne (France) from 04/2010 to 07/2010 (4 months): « Instrumentation of a test bench of electronic cards for Alstom society. » - Purchase and installation of test equipment cards; programming required tests. - Technical environment: HMI (Human Machine Interface), LabVIEW, TestStand. • Project under fixed-term contract from 01/2010 to 04/2010 (3 months): « Control of a piezoelectric motor for Zodiac Aerospace society. » - Programing data to control the speed and pitch lengths of a piezoelectric motor. - Technical environment: HMI, LabVIEW, RS232, I2C network. • Project under fixed-term contract from 11/2009 to 01/2010 (3 months): « Instrumentation of an automatic test bench of SAU (Smart Actuator Unit) for Zodiac Aircraft Systems society. » - Study of customer specifications, purchase of equipment and implementation of the test bench. - Technical environment: HMI, LabVIEW, CAN network – Vector box.